JustCall

FEBRUARY 23, 2021

VoIP integration with CRM is meant to suit the needs of both modern customers as well as the workplace of today. Sales, support, and call center agents are bound by multiple manual tasks during their working hours. VoIP integration with CRM can help you find a way out. You need a business phone system to make and receive calls.

voip 52

voip CRM Analytics Metrics 52

VirtualPBX

APRIL 2, 2024

Automatic Call Distribution & Routing: With our Automatic Call Distribution, you’re not just managing queues – you’re orchestrating seamless customer experiences. Watch calls live as they enter the queue, see who picks up, and track call durations in real-time.

contact center solutions 98

contact center solutions Contact Center CRM Analytics 98

Babelforce

JULY 7, 2022

CRMs are an essential part of a modern call center. They are powerful tools that help with productivity by streamlining manual work processes. But, they are also complex products. In this article, we’ll give an overview of how call centers can use and benefit from a CRM to help you use yours correctly. .

CRM 52

CRM Call Center call center software Average Handle Time 52

JivoChat

MAY 29, 2023

Using free CRM software may be the solution you are looking for in your business. It’s a valuable tool to enhance productivity, diminish errors, automatize repetitive tasks, and enjoy deal opportunities. The software, including free CRM, helps to identify when there are deal opportunities as well, which avoids missing sales.

CRM 75

CRM Sales Analytics Marketing 75

aircall

JANUARY 26, 2018

As an icebreaker, I suggest you start by integrating your phone and CRM software. A seamless CRM phone integration, in many ways, turns these two critical communication platforms into good friends: effortlessly compatible and always working together to achieve more than each could alone.

CRM 91

CRM Multichannel Sales Call Center 91

aircall

JANUARY 26, 2018

As an icebreaker, I suggest you start by integrating your phone and CRM software. A seamless CRM phone integration, in many ways, turns these two critical communication platforms into good friends: effortlessly compatible and always working together to achieve more than each could alone.

CRM 90

CRM Multichannel Sales Analytics 90

aircall

JANUARY 26, 2018

As an icebreaker, I suggest you start by integrating your phone and CRM software. A seamless CRM phone integration, in many ways, turns these two critical communication platforms into good friends: effortlessly compatible and always working together to achieve more than each could alone.

CRM 90

CRM Multichannel Sales Analytics 90

NobelBiz

APRIL 23, 2024

Traditional collection methods, such as persistent phone calls and letters, are making way for more nuanced, technology-driven, and customer-oriented strategies. This communication is typically via letters, emails, or phone calls, and must be done within the confines of the law to avoid harassment or undue pressure.

Customer centricity 94

Customer centricity Contact Center Technology Telemarketing 94

Calltools

FEBRUARY 22, 2023

After-call work (ACW) includes all of the actions that your agents must perform after ending a phone call. Contact centers looking to streamline their processes and enhance productivity must consider ways to reduce ACW time. What Makes Up After-Call Work (ACW) Time? Creating and sharing templates is simple.

Contact Center 94

Contact Center CRM Call Center Management 94

3CLogic

APRIL 10, 2024

With 48% of consumers stating they believe the lack of human interaction will negatively affect the service quality, and 54% of customers preferring to solve issues over the phone , offering seamless voice interactions is crucial for any leading contact center organization. This is sometimes easier said than done.

Management 64

Management Call Logging CRM Call flow 64

VirtualPBX

JUNE 21, 2023

6 Ways VirtualPBX Can Lower Your Business’s Operating Costs Cost-effective Call Plans : VirtualPBX offers a range of flexible and cost-effective plans that are tailored to suit your business’s specific needs. Furthermore, embracing remote work promotes work-life balance, boosts employee morale, and increases productivity.

voip 98

voip Call Logging Telecommunications Morale 98

VirtualPBX

APRIL 2, 2024

Automatic Call Distribution & Routing: With our Automatic Call Distribution, you’re not just managing queues – you’re orchestrating seamless customer experiences. Watch calls live as they enter the queue, see who picks up, and track call durations in real-time.

contact center solutions 52

contact center solutions Contact Center CRM Analytics 52

VirtualPBX

JANUARY 19, 2022

Introducing the new VirtualPBX business phone plans , Flex and Pro. With these new business phone plans, we made a point to supply our customers with a more straightforward way of transitioning their business to the next level of success.” Enterprises looking for an upgrade from Pro will have VirtualPBX Custom and CRM Plans.

Call flow 98

Call flow CRM Self service Enterprise 98

VirtualPBX

MARCH 7, 2024

When a call is made, the PSTN routes it through various switches, exchanges, and carriers until it reaches the recipient’s phone line. Additionally, VoIP systems often come with features like voicemail-to-email, call forwarding, and virtual phone numbers, enhancing flexibility.

voip 59

voip Telecommunications Wireless CRM 59

JustCall

MAY 26, 2022

JustCall is a cloud phone system for sales and support teams. Your agents to make, receive, track and record phone calls directly from web, mobile or the CRM/Helpdesk tool they use. All the phone calls and text messages get automatically logged in the CRM or Helpdesk that you use. How it works?

CRM 98

CRM APIs Sales Technology 98

aircall

FEBRUARY 23, 2022

We’ve been building richer conversations together since 2016—and this partnership expansion is just one way we’re continuing to increase productivity and empower sales and support teams to have more impactful conversations, by: Having all the information at their fingertips, which allows for a smooth experience as soon as the phone rings.

Customer centricity 127

Customer centricity CRM Sales Customer Experience 127

JustCall

FEBRUARY 28, 2024

While its AI-powered calling helps some, it might not fit your needs. In the article, we’ll explore some top Orum auto dialer alternatives that provide better call efficiency, smoother user experience, and better integrations. Feeling stuck with Orum’s limitations? You’re not alone!

Real estate 52

Real estate CRM Sales Analytics 52

JustCall

APRIL 3, 2024

Auto dialers are a secret weapon for call centers and sales teams. CRM integration: While you can upload lead data using.csv or.xls files, CRM integration should also be available. This decreases manual data entry and enables direct calling from your CRM through click-to-call features (as offered by platforms such as JustCall).

Sales 52

Sales CRM Scripts APIs 52

Global Response

MARCH 26, 2024

Most customers who call your business have already exhausted all other options. Yet many companies struggle with low first call resolution (FCR) rates. Strategies for improving first call resolution The good news is you’re not alone. Companies are constantly working to improve their first call resolution rates.

First call resolution 62

First call resolution Interactive Voice Response CRM Chatbots 62

JustCall

FEBRUARY 12, 2024

You want better coaching features Call recordings and analytical insights help your team lead to better coach agents. Call transcriptions and call scoring are the tools you can use to judge your team’s performance. It is a comprehensive solution that is well-suited for businesses with high outbound calling activities.

CRM 52

CRM Analytics Abandon Call Coaching 52

VirtualPBX

MARCH 7, 2024

When a call is made, the PSTN routes it through various switches, exchanges, and carriers until it reaches the recipient’s phone line. Additionally, VoIP systems often come with features like voicemail-to-email, call forwarding, and virtual phone numbers, enhancing flexibility.

voip 52

voip Telecommunications Wireless CRM 52

aircall

NOVEMBER 7, 2022

Integrations are at the core of Aircall’s cloud-based phone system. They help you get the most out of cloud-based telephony—helping you save time, boost productivity, and enable team performance. At Aircall, we believe in building strong partnerships with best-in-class products to provide the best possible experience for our customers.

Call Logging 89

Call Logging CRM Sales Marketing 89

JustCall

APRIL 3, 2024

A surge in call volume is always good news for your business. It shows more customers are interested in your product or service. But, it also leads to chaotic calls and handling long call queues for customer support and sales teams. So, how do you manage call surges during unanticipated high-traffic periods?

Sales 52

Sales Interactive Voice Response Abandon rate Wait times 52

NobelBiz

NOVEMBER 27, 2023

Advanced call logging is a vital tool for businesses to enhance communication management and operational efficiency. By automating the collection and organization of call details, businesses can gain valuable insights into their communication activities, improve customer interactions, and drive informed decision-making.

Call Logging 59

Call Logging voip Contact center software CRM 59

JustCall

APRIL 9, 2024

You’ll need to provide lightning-fast responses throughout your customer’s buying journey, and across all touchpoints – email, phone call, chat, and even text messages. Why customer experience is more crucial than ever Customer experience is more than just delivering your products and services on time. And guess what?

Customer Experience 40

Customer Experience Call Logging Brand ambassadors Multi-channel support 40

Momentum Telecom

MARCH 2, 2024

Between performance problems like poor audio quality or dropped calls and a lack of advanced functionality, legacy on-site phone systems can’t keep up with the needs of modern organizations. Can Your Phone System Scale With Your Business? Does Your Phone System Require Hardware? Do You Want More Than Just a Phone System?

Interactive Voice Response 52

Interactive Voice Response Chatbots CRM Analytics 52

JustCall

MARCH 9, 2023

Providing delightful customer service is as necessary as the quality of your services or products. CRM Integrations The contact center software must be able to integrate seamlessly with your helpdesks and CRM (Customer Relationship Management). Depending on the expertise, language spoken, particular products, etc.,

Contact Center 52

Contact Center Interactive Voice Response Customer Service Contact center software 52

aircall

NOVEMBER 21, 2022

Thankfully, a recent Forrester Consulting study found that implementing Aircall’s cloud-based phone solution can boost productivity and performance for customer-facing teams by 13%. So how can you boost productivity by 13%? But Aircall integrations are about more than just your CRM. But first, why should you care?

CRM 62

CRM Wait times Consulting Consulting 62

Hodusoft

JULY 19, 2023

In-Depth Guide: Inbound Call Center Software Inbound call center software is an essential tool for delivering optimal customer service. It is designed to help businesses in efficient management and handling of large volumes of incoming customer calls.

call center software 98

call center software Call Center Interactive Voice Response Average Handle Time 98

JustCall

APRIL 12, 2023

JustCall vs Aircall Customer Reviews Comparison The product score mentioned here is a culmination of real-time data from verified user reviews. Native conversation intelligence platform and call analytics to ramp up agent performance Agent performance & coaching: Call monitoring and performance evaluation.

Real estate 52

Real estate Interactive Voice Response CRM Call Center 52

Talkdesk

JANUARY 22, 2018

This approach brings an emphasis on using CRM data in every interaction across a wider channel map. Increased demand for accessibility of customer information requires deep integration with a CRM system like Salesforce. Think about your current after-call process. Talkdesk makes integrations like this easy.

CRM 40

CRM Contact Center Cloud contact APIs 40

Talkdesk

JANUARY 22, 2018

This approach brings an emphasis on using CRM data in every interaction across a wider channel map. Increased demand for accessibility of customer information requires deep integration with a CRM system like Salesforce. Think about your current after-call process. Talkdesk makes integrations like this easy.

CRM 40

CRM Contact Center Cloud contact APIs 40

TeleDirect

DECEMBER 14, 2023

According to a recent Salesforce report , 80% of customers believe the experience you provide is as important as your services or products. For this reason, some businesses shy away from the support call centers provide, thinking they couldn’t offer that level of engagement — and they would be wrong. Yes, that’s 80%.

Call Center 62

Call Center Technology Interactive Voice Response Scripts 62

TeleDirect

OCTOBER 23, 2023

VoIP, or Voice over Internet Protocol, allows you to make calls over the internet. According to Business News Daily , over one-third of businesses use a VoIP phone system today. Discover if a VoIP phone line is right for your business and how our team at TeleDirect uses this technology to enhance customer service.

voip 62

voip Wireless call center solutions Call Center 62

JustCall

DECEMBER 15, 2020

The phone continues to be customers' preferred channel for contacting businesses. So, handling phone support, as well as outbound calling campaigns, demand reliable tools. A call center software comes in handy, here. In this blog, we will take a look at some of the top features of call center software.

call center software 98

call center software Call Center Interactive Voice Response CRM 98

3CLogic

DECEMBER 1, 2022

While these tools certainly have their place in today’s world, the fact remains that phone calls are a central communication method for businesses of all sizes. The human touch provided by a phone call is something we can’t replace, no matter the speed of our internet connection or the slickness of our devices.

contact center solutions 52

contact center solutions Cloud contact Contact Center Interactive Voice Response 52

JustCall

APRIL 9, 2024

Feeling stuck spending countless hours on the phone, battling busy signals and dead ends? These innovative software solutions tackle the biggest frustrations of traditional phone calling. VoIP dialers automate the dialing process, navigate busy signals and redial unanswered calls. VoIP dialers can help you here.

voip 40

voip Sales Scripts CRM 40