Maru Group

DECEMBER 15, 2020

Erica Ruyle, Senior Vice President of Qualitative Insights and Liz Miller, Vice President of Business Development at Maru/Matchbox, used a variety of Maru/HUB tools to attack the challenge of understanding how consumers are feeling, behaving and thinking when it comes to the nuances of Christmas. Source: Maru/Matchbox December 2020.

Feedback 98

Feedback Technology 98

Maru Group

OCTOBER 19, 2022

By Maru Entertainment & Technology | September 6, 2022. The research from Maru Entertainment & Technology found that, with so many services available, the average number being used to watch free streaming channels was 2.1. They hope that this format can be replicated in international territories. Download the report.

Marketing 75

Marketing Entertainment Multichannel Consulting 75

Maru Group

MARCH 23, 2021

Maru makes these issues a priority by a unique proactive approach based on the themes of Govern, Protect , Detect and Respond. Our Software Ecosystem and Maru as a company is GDPR, CCPA, HIPPA Business Associate compliant. Maru has a substantial protection strategy in place to focus on risk reduction.

Government 52

Government Enterprise APIs Consulting 52

Maru Group

AUGUST 18, 2022

By Maru Entertainment & Technology | August 18, 2022. If you are interested in exploring how Maru could help your business or better understand how your customers may react if an economic downturn comes, please contact us today. The possibility that the U.S. will soon be in a recession keeps growing.

Entertainment 78

Entertainment Advertising Technology 78

Maru Group

AUGUST 2, 2022

By Maru Entertainment & Technology | August 2, 2022. If you are interested in exploring how Maru could help your business, please contact us today. Ever since reporting an overall subscriber decline for the first time in ten years—a 210k fall— in April, the streaming giant’s fortunes radically changed.

Entertainment 68

Entertainment Technology Marketing 68

Maru Group

MARCH 30, 2021

We at Maru are here to help. Our Maru name is rooted in the idea of disruption and innovation. Thinking and innovating with creativity in a no-win situation will help you win The Kobayashi Maru is a training simulation which poses a no-win situation, designed to test leadership and decision-making ability. You think creatively.

Personalization 52

Personalization Management 52

Maru Group

JANUARY 20, 2022

By Rich Durante, Managing Director, Pharmaceuticals and Medicines and Andrew Campbell, VP, Business Development, Maru/Matchbox | January 20, 2022. At Maru, we believe that understanding both what people think and how they feel is critical to truly understanding how they behave.

Government 75

Government Advertising Personalization Management 75

Maru Group

JUNE 23, 2020

In collaboration with Maru/Blue we measured the test-retest reliability and criterion validity of 28 panels in 14 countries: Australia, Brazil, China, France, Germany, India, Italy, Japan, Mexico, Russia, Singapore, South Africa, Spain and Thailand. Vendors who are Sample Certified become preferred suppliers.

Surveys 52

Surveys Benchmark Marketing 52

Maru Group

AUGUST 4, 2022

By Maru Entertainment & Technology | August 4, 2022. If you are interested in exploring how Maru could help your business, please contact us today. It’s been clear for a long time that gaming and tech companies view cloud gaming as a long-term revenue creator.

Entertainment 76

Entertainment Surveys Education Marketing 76

Maru Group

DECEMBER 9, 2020

To understand how Americans truly feel, behave and think about these P2P tools, we have leveraged our Maru/HUB platform to engage over 9,250 consumers annually, using a variety of techniques to capture robust insights. This MoneyScreen product makes data available for deep exploration on Maru/HUB’s interactive data visualization platform.

Marketing 52

Marketing Accountability Personalization Management 52

Maru Group

JUNE 10, 2021

These principles of speed and depth are core to the Maru software ecosystem and are central to the delivery of understanding executed by our users either within the enterprise or via our advisory experts. Best practice guidance The Maru software ecosystem includes this customizable verbatim analysis capability.

Best practices 52

Best practices Customer Experience Enterprise Feedback 52

Maru Group

MARCH 16, 2021

Maru recently partnered with Variety magazine to produce an in-depth look into how people relate to sports. Maru believes that understanding how people Feel about issues leads to new understanding and ultimately to vibrant decision making. We at Maru would be happy to work with you to navigate this rapidly changing sports landscape.

Entertainment 52

Entertainment Advertising Metrics 52

Maru Group

DECEMBER 2, 2020

At Maru/Matchbox, we dig into these challenges by exploring how consumers feel, behave, and think, enabling us to close the gap between what consumers say and what they actually do. This MoneyScreen product makes data available for deep exploration on Maru/HUB’s interactive data visualization platform. Learn more about MoneyScreen.

Banking 52

Banking Advertising Education Technology 52

Maru Group

SEPTEMBER 24, 2020

To understand just how large of an impact COVID-19 will have on Halloween this year, Maru/Matchbox surveyed 482 Canadian adults across every province. At Maru/Matchbox we track the trends that matter. To learn more about how COVID-19 is transforming your brandscape, contact us.

Surveys 52

Surveys Accountability Personalization 52

Maru Group

SEPTEMBER 6, 2022

By Maru Entertainment & Technology | September 6, 2022. If you are interested in exploring how Maru could help your business or better understand how your customers may react if an economic downturn comes, please contact us today. The Web3 innovation of NFTs (Non-fungible tokens) is not going anywhere.

Entertainment 69

Entertainment Education Technology Marketing 69

Maru Group

JUNE 2, 2022

By Maria Melioumi, Marketing Writer, Maru/Matchbox | June 2, 2022. An online discussion Maru hosted with a group of senior consumer goods marketing professionals echoed these sentiments. Their digital contact is quick and responsive. Consumers over 35 want an e-commerce platform that is vested in them now and in the long term.

outsourcing 83

outsourcing Marketing Personalization Feedback 83

Maru Group

MAY 11, 2021

When sharing the Maru Text Analytics capability with clients, one of the first questions we are often asked is ‘What level of accuracy can I achieve?” Appropriately deployed this AI ensures that Maru clients stay ahead by quickly spotting emerging themes and pain points in feedback.

Engineering 52

Engineering Enterprise Analytics Best practices 52

Maru Group

JUNE 3, 2021

Limited data is an obstacle to effective patient care To bring more clarity to the role that cannabis is playing in the cancer patient experience, we surveyed over 400 cancer patients in the US, Canada, and the UK using the Maru research platform and our in-house sample panel. Our data suggest that physicians could be a barrier.

Healthcare 52

Healthcare Surveys Engineering Marketing 52

Maru Group

DECEMBER 28, 2020

One insight leader related how they had been at a coffee shop recently and, to reduce contact with staff, the store required all orders to be placed through their app. Contact our financial services team today to learn more about our research and how it can streamline your innovation process.

Best practices 52

Best practices Analytics Marketing Accountability 52

Maru Group

DECEMBER 18, 2018

Since 1999, Maru/edr have been benchmarking the online retail landscape over the crucial Christmas trading period to unearth best practice and understand what makes a winning digital customer experience. Maru/edr Retail Benchmark 2018 leaders. Customer contact. appeared first on Maru/EDR. Product pages.

Benchmark 40

Benchmark Best practices Customer Care Wait times 40

Maru Group

AUGUST 3, 2020

As part of our continuing efforts to stay true to getting meaningful customer-centric insights, Maru/Matchbox recently executed research on research (RoR) in the customer experience space to understand the best way to capture and evaluate experiences as customers see and live through them. Our Research on Research (RoR) study.

Government 52

Government Metrics Surveys Feedback 52

Maru Group

FEBRUARY 11, 2019

Results and Insight from Maru/edr’s Retail Digital Customer Experience Benchmark report. Maru/edr insight reveals that retail sites who are regarded better by users than their rivals enjoy much higher brand advocacy and future loyalty than those who score poorly with users. Retail Digital Experience Benchmark 2019.

Customer Experience 40

Customer Experience Benchmark Social media contact Best practices 40

Maru Group

JULY 17, 2020

In this final installment of the Maru/Matchbox Pet Care Pod, Erica Ruyle, SVP of Qualitative Insights, once again joined me to talk through the last of a two part episode on areas of growing spend in pet care. The post Pet Care Pod Episode 5: Splurging on Pets, Part 2 appeared first on Maru/Matchbox.

Healthcare 52

Healthcare Coaching Education Personalization 52

Maru Group

SEPTEMBER 11, 2018

Irish fuel and convenience retail leader Circle K Ireland are through to the finals of the inaugural Irish CX Impact Awards alongside Voice of the Customer specialists Maru/edr. talk2us’ has even supported reductions in call centre contacts, alleviating pressure on a busy customer care team.

Feedback 40

Feedback Customer Care Customer Experience Management 40

Maru Group

JULY 17, 2020

In this final installment of the Maru/Matchbox Pet Care Pod, Erica Ruyle, SVP of Qualitative Insights, once again joined me to talk through the last of a two part episode on areas of growing spend in pet care. The post Pet Care Pod Episode 5: Splurging on Pets, Part 2 appeared first on Maru/Matchbox.

Healthcare 52

Healthcare Coaching Education Personalization 52

Maru Group

FEBRUARY 25, 2021

Our Maru/HUB platform utilizes a proprietary visual semiotics technique to passively collect the emotions evoked at any touchpoint in the customer experience journey to identify what we call, the Emotional Signature. Maru is delivering ground-breaking emotional CX measurement solutions within their HUB platform.

Customer Experience 52

Customer Experience Metrics Sales Personalization 52

Maru Group

FEBRUARY 11, 2019

Maru/edr insight reveals that retail sites who are regarded better by users than their rivals enjoy much higher brand advocacy and future loyalty than those who score poorly with users. The latest Maru/edr Retail Digital Customer Experience Benchmark report from uncovers digital best practice for 2019.

Customer Experience 40

Customer Experience Benchmark Social media contact Best practices 40

Maru Group

FEBRUARY 15, 2021

We used Maru/HUB ’s proprietary panel and surveying tools to get updated insights on consumers responses to this elusive category. Watch this blog for more of our ongoing series on the future of food or contact us to learn more about what we’re exploring. Meal kits play well to the changing tastes being driven by the younger consumer.

Construction 80

Construction Marketing Education Surveys 80

Maru Group

DECEMBER 17, 2020

Maru/Matchbox’s MoneyScreen interactive payments innovation platform evaluates consumer perceptions of payment concepts, both traditional and groundbreaking, that may or may not be in-market yet. If you would like to dig in further, please contact our team today.

Banking 52

Banking Government Surveys Accountability 52

Maru Group

SEPTEMBER 4, 2018

Results taken from Maru/edr’s Financial Services Treating Customers Fairly report. Maru/edr research from just last month revealed 62% of consumers cite trust as the most important factor when considering which provider to open an account with. Full exclusive insight available in Autumn 2018.

Feedback 40

Feedback Banking Best practices Surveys 40

Maru Group

APRIL 9, 2021

These findings come from a survey of Americans who picked images they associate with Super Bowl LV, using Maru’s proprietary Brand Emotion tool, built on our technology platform, Maru/HUB. At Maru we believe that to truly understand people, you need to unearth how people feel, behave and think.

Entertainment 52

Entertainment Advertising Surveys Technology 52

Maru Group

DECEMBER 3, 2020

According to Maru/Matchbox and the nearly 10,000 interviews about payments innovation in our MoneyScreen platform , there is an increased understanding of cryptocurrencies and greater usage marking the beginning of a breakthrough for this payment type. appeared first on Maru/Matchbox. The one difference this time – awareness.

Calibration 52

Calibration Finance Government Marketing 52

Maru Group

NOVEMBER 14, 2019

In fact, Maru/Matchbox results into Black Friday perceptions amongst UK shoppers revealed that half (47%) would prefer Black Friday lasted for one day only; and discounts above 50% or above are simply perceived as ‘too good to be true’. appeared first on Maru/Matchbox. Online UK retail spend on Black Friday was up just 7.3%

Sales 40

Sales Metrics Management Customer Experience 40

Maru Group

NOVEMBER 21, 2018

Yet, Maru/edr insight last year revealed that, despite positive sales results, online Black Friday events are having a lasting impact on retailer’s most loyal customers. Maru/edr Brand Advocacy (Net Promoter Score TM) Black Friday results. Results available early December – contact us for early-indicators and analysis.

Sales 40

Sales Customer Experience Feedback Personalization 40

Maru Group

OCTOBER 28, 2020

If you have further questions, you can connect with Rich Durante , Andrew Hawn or myself on LinkedIn or contact us via the website. The post The Future of Telehealth: A Roundtable Discussion with Andrew Hawn and Rich Durante appeared first on Maru/Matchbox.

Healthcare 52

Healthcare Personalization Marketing Technology 52

Maru Group

FEBRUARY 25, 2021

Our Maru/HUB platform utilizes a proprietary visual semiotics technique to passively collect the emotions evoked at any touchpoint in the customer experience journey to identify what we call, the Emotional Signature. Maru is delivering ground-breaking emotional CX measurement solutions within their HUB platform.

Customer Experience 52

Customer Experience Metrics Sales Personalization 52

Maru Group

JANUARY 16, 2019

They not only offer a great customer experience across desktop and mobile but also maintain a good performance across customer contact touchpoints, including live chat. appeared first on Maru/EDR. What makes ASOS digital experience so great?

Benchmark 45

Benchmark Customer Experience Best practices Wait times 45