Contact Center eBook Technology 
BlueOcean
SEPTEMBER 18, 2023
But we’ve got you—just grab a copy of our latest eBook. It’s a quick download where you’ll find a handful of higher value RFP questions about contact center technology, attrition, and the BCP. After all, we’re talking about a complex, customer-facing solution that needs to align seamlessly with your brand.
Cisco - Contact Center
AUGUST 3, 2020
Cisco Webex Contact Center CCaaS honored for improving customer service technology and customer experience. I’m excited to announce that Webex Contact Center was among the 2020 Contact Center Technology Award winners, presented by CUSTOMER Magazine this month. Cloud Agility.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Noble Systems
DECEMBER 7, 2020
Some of the most persistent complaints of customers that call into contact centers to ask a question or receive other services are that hold times are far too long and that they have no idea the length of time they will have to wait. It also reduces costs and improves contact center efficiency, fostering customer loyalty and retention.
Interactions
JULY 22, 2022
In 2020, contact centers were hit hard by the pandemic. The ones that struggled the most didn’t have technology in place that supported an evolving business. What do the contact centers that have survived (and even thrived) in past economic troubles have in common? Recessions don’t strike the same way twice.
Advertisement
When was the last time you took a step back and really examined the quality management (QM) in your contact center? Determining behaviors that are critical to successful customer experiences, and then coaching agents to exceed that standard on every customer interaction, is the key to running a great contact center.
Playvox
FEBRUARY 13, 2023
With corporate budgets tightening, contact center leaders might be tempted to cut into your quality management funding. That in itself makes a strong case for keeping your contact center quality management budget intact, but the effects of a strong program go far beyond revenue. of their revenue due to bad experiences.
Playvox
AUGUST 30, 2022
Here’s an alarming statistic: More than half (56%) of contact center agents say they’d think about leaving their jobs if they couldn’t work remotely. Related Article: The Great Resignation: How to Retain Your Contact Center Agents. Related eBook: 21 Interview Questions to Help You Hire the Perfect CX Candidate.
Advertisement
Over the last decade, many of the trend predictions for contact centers have revolved around AI, omnichannel technology, digital transformation, a growing focus on employee experience, and the evolution of analytics. What does 2020 look like for this industry?
Advertiser: The Office Gurus
Contact center outsourcing clients want guaranteed business continuity and security that is out of reach for BPO providers that are either pure play brick-and-mortar or work-at-home providers. With this eBook you will learn about: Collaboration, Training, and Technology. Dispersed Teams and Leadership.
Advertiser: Symtrain
Survey results reveal a significant shift from a minority to a majority of contact center staff moved to remote work. The rush to deploy technology addresses only half the training equation. With this eBook, you will gain an understanding of these key findings: Shift to teams remote will be significant.
Advertisement
Our research with a global consumer technology corporation revealed apologies and empathy don't make customers feel better - and can actually make customers more upset. eBook now to discover the research behind this groundbreaking discovery that will change how you operate your contact center forever.
Expert insights. Personalized for you.
71 
Let's personalize your content