Bill Quiseng

AUGUST 10, 2015

So when he recently published an ebook entitled Culture Of Yes: Practices And Principles Of Great Hospitality , I was all over it. And while this ebook is focused on those who are in the hospitality industry, I am sure that customer service professionals in any industry will benefit. Micah has done that for you here.

Consulting 149

Consulting Consulting Engineering Education 149

Aspect

OCTOBER 6, 2017

When you consider the Aspect Index survey reported that 65 percent of consumers feel good when they can handle a customer service issue without having to talk to a person, it’s clear self-service technology needs to be a fundamental component of CX investments. You can also find more information on self-service, here.

Self service 88

Self service Customer Experience Surveys Personalization 88

TechSee

NOVEMBER 11, 2019

Smart Home technology is expected to become a $151.4 Here are 4 key technologies – already widely used in other industries – that can help consumers enjoy independent, effortless, frustration-fee service and support. Leading manufacturers are already making use of this technology. billion market by 2024.

Technology 138

Technology Self service Wireless Contact Center 138

Cisco - Contact Center

AUGUST 3, 2020

Cisco Webex Contact Center CCaaS honored for improving customer service technology and customer experience. I’m excited to announce that Webex Contact Center was among the 2020 Contact Center Technology Award winners, presented by CUSTOMER Magazine this month. Read the Webex Contact Center ebook to learn more. Award Info.

Contact Center 124

Contact Center Technology contact center solutions Virtual Agent 124

NICE inContact

OCTOBER 19, 2021

Download our new eBook, Change Management Blueprint for Contact Center Digital Transformation, for expert advice about change management best practices. Creating a customer-centric contact center can create some significant, disruptive changes for your employees. Leading them to the end state requires a thoughtful and organized approach.

Customer centricity 96

Customer centricity Technology Best practices Contact Center 96

ShepHyken

DECEMBER 7, 2020

My Comment: Our friends at Mitel have created a very cool ebook with a fantastic user experience. Titled “The NOW of Work,” the ebook focuses on what’s new in technology, employee communication and motivation, and more. Numerous experts were consulted. When you click on their images, their insights appear.

Customer Service 363

Customer Service Self service Consulting Consulting 363

Solvvy

JANUARY 8, 2020

The ball has just dropped on a new decade—and it’s still hard to believe how much technology has transformed the customer experience in the past ten years, with the growth of self-checkout stations, real-time virtual assistant support, and robust CRMs to track and manage every phase of the customer experience, to name just a few. .

Technology 88

Technology Customer Service Self service Customer Support 88

CSM Magazine

JANUARY 29, 2020

With the advancement in technology, there are many changes in the way people operate. There are eBooks online that both teachers and students can utilize when they need to research. What are the advantages of using technological devices in education? People no longer have to attend physical classes due to digital technology.

Technology 52

Technology Management Education Entertainment 52

Fonolo

SEPTEMBER 5, 2018

Improve overall customer experience and satisfaction: Using call-back technology in place of hold technology has the potential to spark repeat business. Call-back technology is dynamic, and different iterations exist that meet the distinct demands of each individual contact center. Help companies realize a positive ROI.

Abandon rate 240

Abandon rate Contact Center Call Center Technology 240

Noble Systems

DECEMBER 7, 2020

Intelligent callback technology, such as IVR Automated Callback with IVR Virtual Assistant , offers customers choices and elevates the overall experience. Three ways intelligent callback technology can benefit customers and contact centers: 1. Agents love it because customers are friendlier and less frustrated when they do connect.

Interactive Voice Response 68

Interactive Voice Response Contact Center Technology Abandon rate 68

Beyond Philosophy

FEBRUARY 15, 2024

Of course, learning about how your present experience evokes emotions doesn’t have to rely on technology. Get access to your free ebook here and why not tell a friend? With this well-rounded data set, AI can identify emotions and suggest actions to remedy the situation. Click here. Thanks for reading, we appreciate you!

Customer emotions 222

Customer emotions Call Center Customer Experience Customer Support 222

Vonage

OCTOBER 22, 2015

Which technologies really can improve customer service? Ten Critical Technologies to Transform Customer Engagement ’. And with technological developments ranging from mobile connectivity to speech analytics, businesses have more opportunities to enhance this experience than ever before. Customer Experience 3.0 Social media.

Technology 113

Technology Customer Service Gamification Wireless 113

SmartAction

FEBRUARY 22, 2024

It highlights a crucial lesson: the need for AI systems that are not only technologically advanced but also meticulously aligned with a company’s policies and customer service ethos. In my ebook, “ Frontier Airlines: A Year Without Phones – Could AI Have Saved the Day?”,

Chatbots 88

Chatbots Airlines Self service Technology 88

SharpenCX

MARCH 30, 2021

Yet still, some leaders are stuck scratching their heads, trying to figure out how to harness all the power of the data sitting in their call center technology. And to get there, you need to unify your call center technology so your data can work for you. Gather data to identify where gaps live in your call center technology.

Call Center 67

Call Center Technology Customer Experience Contact Center 67

ShepHyken

JANUARY 14, 2019

cp2experience) I have framed all my top tips around the benefits to customers (and employees) and identified how technology can support the delivery of an enhanced, competitively distinct customer experience. This is an ebook that features ten CX experts’ thoughts and strategies on how to go about it. Of course you are.

Journey mapping 233

Journey mapping Customer Service Customer centricity Customer Experience 233

TechSee

MARCH 5, 2019

While each claim is different, standardized elements of claims processing can be streamlined with the strategic implementation of new technologies. While AI has made great strides within the insurance industry, one promising element of a robust AI strategy must be further explored: computer vision technologies.

Self service 95

Self service Technology Marketing Customer Experience 95

Inbenta

AUGUST 18, 2023

Discover in this ebook: Three smart solutions that can make an impact on your AI-powered customer service automation Case studies related to each solution Tips to choose the best technology to automate your customer service The post Customer Service Automation appeared first on Inbenta.

Customer Service 52

Customer Service Technology 52

Inbenta

AUGUST 18, 2023

In this ebook, you’ll learn: Four ways bots can accelerate HR service automation Real-life examples of how companies have benefited from HR automation Tips to choose the best technology to automate your HR processes The post HR Service Automation appeared first on Inbenta.

Technology 52

Technology 52

ShepHyken

JANUARY 18, 2019

This week we feature an article by Tim Houlne who writes about the importance of integrating technology into your business to provide the optimum customer experience. – Shep Hyken. This post is an excerpt from Humach’s latest eBook, The Guide to CX Success , which can be found here. Technology is on your side.

Customer Experience 234

Customer Experience Airlines Average Handle Time Contact Center 234

Babelforce

MAY 6, 2021

Here’s how technology can help. Technology helps by reducing the manual research agents have to do. You can quickly and easily set up this type of automation using no-code technology. Download the eBook right here ! But for the latter two points, you need a drastic solution. .

Technology 52

Technology Call Center Contact Center Contact center software 52

TechSee

JULY 18, 2019

In a newly published eBook, we take a deep dive into how businesses can provide effortless experience to their customers in order to boost loyalty. The eBook offers a wide range of tactics, tools and technologies that can streamline the customer journey, eliminate processes that waste their time or create duplicate work.

Customer Experience 207

Customer Experience Wireless Self service Contact Center 207

TeamSupport

NOVEMBER 15, 2023

In fact, companies will need better customer support leadership to handle more challenging support cases and manage new technologies. If your company is ready to do more with your customer support capacity, then it’s time to upgrade your customer support technology.

Best practices 105

Best practices Customer Support Engineering Analytics 105

ShepHyken

MARCH 1, 2021

In this article, the author showcases several technologies that allow for a contactless experience. COVID-19 accelerated the use of these technologies. Centrical) This eBook explains how you can make work from home – work. What used to be something from a sci-fi movie is now a reality and being used in everyday life.

Journey mapping 198

Journey mapping Customer Service Customer centricity Self service 198

Beyond Philosophy

APRIL 4, 2024

Technology enables ghosting. Get access to your free ebook here , and why not tell a friend? The other person wonders what happened, probably forever. So, for some of us at a certain age, breaking off a relationship without even so much as a “Goodbye!” sounds astonishing. However, it is common today.

Personalization 150

Personalization Sales Feedback Technology 150

Connect

JULY 5, 2023

15-20% saved on technology and telco costs through seamless UC integrations. Download the eBook It’s the ideal place to start your journey to true optichannel contact centre capabilities. 15% improvement in service levels, creating a differentiated CX. A less than 5% call abandonment rate with blended channels.

Abandon rate 76

Abandon rate Service level Technology Customer Experience 76

JivoChat

OCTOBER 25, 2022

For example, if you have a blog about technologies, you can partner up with companies that sell smartphones and computers. Sell Ebooks. That’s an opportunity to gain even more with your content by creating an ebook. . Identify a demand according to the behavior patterns you see on your blog, and use it to write your ebook.

Advertising 75

Advertising Sales Marketing Best practices 75

Interactions

JULY 22, 2022

The ones that struggled the most didn’t have technology in place that supported an evolving business. In times where businesses are pinching pennies, technology can be leveraged to keep customer experience high. With the proper technology, self-service interactions will actually serve customers better than a human agent.

Contact Center 62

Contact Center Self service Technology Customer Experience 62

Comm100

OCTOBER 25, 2021

If you want a more in-depth look into how digital communication can improve student engagement, take a look at our new eBook. Get ebook now. Free eBook. The digital nature of live chat means that it can also be integrated with other technologies. Donwload free ebook now! Comm100 eBook. Accessible support.

Education 81

Education Chatbots Surveys Customer Experience 81

NobelBiz

FEBRUARY 6, 2024

Ebook | Call Labeling and Blocking for Contact Centers Compliance and Regulation The regulations in the SMS world are ever-changing. All enabled by NobelBiz leading contact center technology. Holly Depies suggests that the future of SMS marketing lies in the intelligent use of technology to streamline and enhance campaign management.

Contact Center 98

Contact Center Automotive contact center solutions Cloud contact 98

Talkdesk

JANUARY 14, 2021

Business leaders have been turning to technology to improve customer interactions for years now, but the pandemic has put customer experience (CX) transformation into overdrive. The third area—cost savings—is where the ebook How to Prioritize CX in a Cost-Cutting Environment places its focus.

Contact Center 96

Contact Center Customer effort Metrics Technology 96