Why You Need to Stop Apologizing to Your Customers
It's time for your agents to stop apologizing to customers.
Our research with a global consumer technology corporation revealed apologies and empathy don't make customers feel better - and can actually make customers more upset.
Download the "Is It Time for the End of Empathy?" eBook now to discover the research behind this groundbreaking discovery that will change how you operate your contact center forever. Plus, learn what customers want to hear instead, and how to coach agents to use less empathy today.
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