DMG Consulting

NOVEMBER 29, 2017

DMG Consulting Releases 2017-2018 Cloud-Based Contact Center Infrastructure Market Report. Poised for rapid growth and success, untapped revenue potential in the tens of billions. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services.

Consulting 48

Consulting Consulting Contact Center Marketing 48

ClearAction

JULY 20, 2023

Tech providers’ Customer Success teams strive to keep us engaged in a variety of meetings, messaging, webinars, etc. On the consultant side, fast-paced change in tech makes fascinating studies to sell. Overwhelm, frustration, or expansion among tech buyers creates consulting gigs.

Technology 62

Technology Consulting Consulting B2B 62

Beyond Philosophy

APRIL 3, 2016

And, this perspective got me to thinking: Irrespective of B2B or B2C industry, is the fundamental meeting of basic customer expectations, such as a pain-free transactions or experiences, ever sufficient to drive loyalty behavior? Let’s begin with creating satisfaction in the form of meeting basic customer product and service needs.

B2C 231

B2C Banking B2B Consulting 231

Beyond Philosophy

APRIL 3, 2016

And, this perspective got me to thinking: Irrespective of B2B or B2C industry, is the fundamental meeting of basic customer expectations, such as a pain-free transactions or experiences, ever sufficient to drive loyalty behavior? Let’s begin with creating satisfaction in the form of meeting basic customer product and service needs.

B2C 231

B2C Banking B2B Consulting 231

NobelBiz

NOVEMBER 13, 2023

Brad Butler, Contact Center Software Consultant @NobelBiz How do you calculate the CLV? This results in increased customer retention and higher revenue potential. NobelBiz , with its 20 years of industry expertise, offers comprehensive solutions tailored to meet the diverse needs of contact centers.

Customer Experience 111

Customer Experience Contact Center Call Center Revenue potential 111

Interactions

SEPTEMBER 8, 2023

Everyone wants to be the favorite, and you will be when your boss sees the decrease in operational expenses and increased revenue potential of Interactions IVA. The collaboration we have is consultative. They plotted their findings on the graph above. Your boss will thank you. Your contact center agents will be happier too!

Customer Service 62

Customer Service Self service Contact Center Banking 62

SmartKarrot

NOVEMBER 24, 2021

Work with the Talent Directors to scale their teams’ revenue by supporting commercial conversations. Create account plans for your portfolio of customers, with the aim to create genuine value and maximize revenue potential. Plan and lead customer meetings, including Quarterly Business Reviews.

Consulting 19

Consulting Consulting Revenue potential Accountability 19