Taylor Reach Group

MARCH 8, 2021

The decision to engage a contact center consultant is not made lightly. We’ve found four main reasons for long-term lack of success after a consulting engagement: Lack of Knowledge. These people are usually won over quickly, once they see the consultants are listening and working respectfully with them. By Peg Ayers.

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Consulting Consulting Contact Center Chief Customer Officer 100

Call Design

APRIL 13, 2021

In this role you will be responsible for delivering Aspect WFM training and consulting for both new and existing customers of Call Design at one end of the spectrum to consulting with customers around industry best WFO practices at the other. 1-2 year’s industry relevant training and consulting experience. Applications.

Consulting 78

Consulting Consulting Management Sales 78

Beyond Philosophy

FEBRUARY 20, 2020

Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations. The post Where AI Meets CX: Inventor of the Hashtag Shares Innovative Concepts Pt 2 appeared first on Customer Experience Consulting. Follow Colin Shaw on Twitter @ColinShaw_CX.

Construction 408

Construction Chatbots Consulting Consulting 408

Outsource Consultants

JUNE 8, 2023

Saint Louis Park, MN, June 8, 2023 – Todd Tierney, a veteran of the call center and customer service industry, has joined Outsource Consultants as an Executive BPO Matchmaker. Respected for his counsel within the call center industry, Tierney is eager to bring his wealth of experience to his new role at Outsource Consultants.

Consulting 67

Consulting Consulting outsourcing Call Center 67

DMG Consulting

JANUARY 1, 2024

WEM is evolving to meet the dynamic needs of artificial intelligence (AI)-enabled enterprises and service functions. This Report is intended to help contact center, IT, and enterprise leaders select the optimal solutions, technology, functionality, and partner to meet their organization’s current and future WEM requirements.

Consulting 59

Consulting Consulting Enterprise Marketing 59

Outsource Consultants

FEBRUARY 28, 2023

SAINT LOUIS PARK, MN, February 28, 2023 – Outsource Consultants is excited to announce that we are a 2023 Inc. magazine today revealed that Outsource Consultants is ranked on its third annual Inc. Magazine’s Regionals Midwest list even more special,” says Outsource Consultants President Corey Kotlarz. Regionals Midwest honoree.

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Consulting Consulting outsourcing Call Center 128

Contact Center Pipeline

APRIL 16, 2020

Contact Center Pipeline’s AUTHOR WALL OF FAME Kathleen Peterson is Chief Vision Officer of PowerHouse Consulting, a renowned management consulting firm specializing in operationalizing the Customer Experience; our consultants are recognized experts in the design and implementation of Contact Center strategy and associated technologies.

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Contact Center Consulting Consulting Technology 250

Outsource Consultants

JUNE 8, 2023

Saint Louis Park, MN, June 8, 2023 – Bob Guarnieri, a veteran of the call center and customer service industry, has joined Outsource Consultants as an Executive BPO Matchmaker. He brings over 30 years of experience to the sales division at Outsource Consultants, and will be a key to the ongoing evolution of client engagement and growth.

Consulting 67

Consulting Consulting outsourcing Telecommunications 67

Spearline

JANUARY 13, 2023

About Enterprise Connect Enterprise Connect brings corporate IT decision makers together with the industry’s vendors, channel partners, analysts and consultants to focus on the issues central to enterprise communications and collaboration. The post Meet Spearline at Enterprise Connect 2023! appeared first on Spearline.

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Enterprise Telecommunications Consulting Consulting 98

DMG Consulting

NOVEMBER 7, 2023

It also spotlights how workforce engagement management (WEM) components of contact center as a service (CCaaS) platforms provide essential solutions to meet escalating customer demands and engage and retain today’s workforce. The future of contact center technology is in the cloud and CCaaS vendors are leading the way.

Consulting 59

Consulting Consulting Contact Center Marketing 59

Contact Center Pipeline

JANUARY 29, 2020

Contact Center Pipeline’s SPONSOR WALL OF FAME Company name Customer Contact Strategies CEO/Founder Michele Rowan When founded 2009 Describe your company We help companies design/expand their work-at-home programs for contact centers via custom consulting, public workshops and conferences. What is your background in the industry?

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Contact Center Consulting Consulting Call Center 288

DMG Consulting

AUGUST 14, 2023

Donna Fluss talks about evolving to meet today’s WFM needs The world has changed. The post Donna Fluss talks about evolving to meet today’s WFM needs appeared first on DMG Consulting.

Consulting 62

Consulting Consulting Contact Center 62

Outsource Consultants

MARCH 15, 2022

Saint Louis Park, MN, March 15, 2022 – Outsource Consultants is excited to announce that we are a 2022 Inc. magazine today revealed that Outsource Consultants is No. About Outsource Consultants. Regionals Midwest honoree. 83 on its third annual Inc. Remember their names and follow their lead.

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Consulting Consulting outsourcing Call Center 128

Spearline

MARCH 2, 2022

About Enterprise Connect Enterprise Connect brings corporate IT decision makers together with the industry’s vendors, channel partners, analysts and consultants to focus on the issues central to enterprise communications and collaboration. The post Meet Spearline at Enterprise Connect 2022! appeared first on Spearline.

Enterprise 98

Enterprise Telecommunications Consulting Consulting 98

Outsource Consultants

OCTOBER 23, 2020

?Saint Louis Park, MN, October 23, 2020 – Outsource Consultants is excited to announce that we are a Minneapolis/St. Paul Business Journal has named Outsource Consultants, a leader in outsource call center selection, to its 2020 Fast 50 list. Outsource Consultants is number 12 on the list. About Outsource Consultants.

Consulting 128

Consulting Consulting outsourcing Call Center 128

Outsource Consultants

JANUARY 26, 2022

Saint Louis Park, MN, January 26, 2022 – Outsourcing industry veteran Merlin Gackle has joined the Outsource Consultants team as a Global BPO Matchmaker. I’m excited for this new venture with Outsource Consultants. About Outsource Consultants. We save time, reduce costs, and find you the right partner, at no cost to you.

outsourcing 67

outsourcing Consulting Consulting Healthcare 67

Outsource Consultants

OCTOBER 29, 2021

Saint Louis Park, MN, October 29, 2021 – Outsource Consultants is excited to announce that we are a Minneapolis/St. Outsource Consultants, a BPO advisory firm, has been named to the Minneapolis/St. This year, Outsource Consultants came in at number 14 after remarkable growth of 123%. About Outsource Consultants.

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Consulting Consulting outsourcing Call Center 126

Outsource Consultants

AUGUST 31, 2023

Saint Louis Park, MN, August 31, 2023 – For the fourth year in a row, Outsource Consultants is proud to announce that we are a Minneapolis/St. Outsource Consultants, a BPO advisory firm, has been named to the Minneapolis/St. Paul Business Journal Fast 50 honoree. Paul Business Journal’s 2023 Fast 50 list.

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outsourcing Consulting Consulting Call Center 67

Outsource Consultants

APRIL 14, 2022

Saint Louis Park, MN, April 14, 2022 – Outsource Consultants is excited to announce that we are a FT.com The Americas’ Fastest Growing Companies honoree. About Outsource Consultants. Our BPO analysts are continually updating our database daily to ensure our data is fresh and accurate to add maximum value to our clients.

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Consulting Consulting outsourcing Call Center 67

Contact Center Pipeline

JANUARY 3, 2018

In the middle of a meeting with the WFM analysts, I asked how their relationship was with the frontline leaders and reps on the call center floor. A number of years ago, I was performing a WFM assessment for a company in Arizona. Thinking I had not expressed myself clearly enough, I reworded my […].

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Consulting Consulting Call Center Contact Center 133

COPC

DECEMBER 1, 2022

This was the beginning of a long history of providing certification, training, and consulting services that help global organizations provide the highest levels of service to their end users.”. provides consulting, training, certification, benchmarking and research for operations supporting the customer experience. About COPC Inc.

Best practices 70

Best practices outsourcing Employee engagement Metrics 70

Toister Performance Solutions

OCTOBER 7, 2021

A few years ago, I stopped most of my consulting. Companies that hired any customer service consultant were struggling to see any gains. And I'll share the one time when a consultant probably is the right choice. #1 2 You are not open to change Many leaders hire consultants for validation. Lots of meetings.

Consulting 71

Consulting Consulting Customer Service Feedback 71

Contact Center Pipeline

FEBRUARY 18, 2020

Contact Center Pipeline’s AUTHOR WALL OF FAME Lori Bocklund is President of Strategic Contact, an independent consulting firm that helps companies optimize the value of their customer contact technology and operations. Area of Expertise: Contact Center Technology, Strategy and Operations What is your background in the industry?

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Consulting Consulting Contact Center Technology 147

Contact Center Pipeline

DECEMBER 8, 2020

Contact Center Pipeline’s AUTHOR WALL OF FAME Janet LeBlanc is President of Janet LeBlanc + Associates, a consulting firm specializing in the design and delivery of a Branded Customer Experience®.

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Customer centricity Metrics Contact Center Consulting 147

Outsource Consultants

FEBRUARY 24, 2021

Mike Hallowell, Executive Vice President of Sales with Outsource Consultants. Saint Louis Park, MN, February 17, 2021 – Mike Hallowell, a veteran of the call center and customer service industry, has joined Outsource Consultants as Executive Vice President of Sales. About Outsource Consultants.

Consulting 67

Consulting Consulting outsourcing Healthcare 67

Waterfield Technologies

MAY 6, 2019

When people hear the term “consultant” in a meeting, some laugh. The post Consulting is dead. Some cringe. Some might even roll their eyes. I freely admit I used to be one of those people. […]. appeared first on Waterfield Technologies.

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Consulting Consulting Technology Customer Experience 56

DMG Consulting

JANUARY 17, 2023

DMG Consulting Releases 2022–2023 Enterprise Workforce Optimization/Workforce Engagement Management Product and Market R eport. AI-enabled solutions to meet CX and EX expectations and demands. Who: DMG Consulting LLC, a leading provider of contact center, back-office, and real-time analytics market research and consulting services.

Consulting 48

Consulting Consulting Enterprise Marketing 48

Outsource Consultants

JUNE 15, 2021

Saint Louis Park, MN, June 15, 2021 – Outsource Consultants is honored to announce that we have been selected as one of the Minneapolis/St. Knowing that anxiety was at an all-time high in 2020, Outsource Consultants was dedicated to creating a work environment that provided stability and enjoyment. About Outsource Consultants.

Consulting 67

Consulting Consulting outsourcing Call Center 67

Outsource Consultants

AUGUST 18, 2020

Call center advisory firm Outsource Consultants, LLC appears on the list for the second year in a row at #1751 overall and #169 in the Midwest, due to an impressive 244% 3-year growth rate. Outsource Consultants is a call center referral and advisory firm that helps companies find the perfect fit outsource call centers.

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Consulting Consulting outsourcing Call Center 104

Outsource Consultants

OCTOBER 28, 2022

Saint Louis Park, MN, October 28, 2022 – Outsource Consultants is excited to announce that we are a Minneapolis/St. Outsource Consultants, a BPO advisory firm, has been named to the Minneapolis/St. About Outsource Consultants. Paul Business Journal Fast 50 honoree for the third year in a row.

outsourcing 67

outsourcing Consulting Consulting Call Center 67

VirtualPBX

FEBRUARY 20, 2020

You can make headway today in starting your own consulting business on the side. And more than anything, it gives your consulting business a necessary outlet for reaching your clients. And more than anything, it gives your consulting business a necessary outlet for reaching your clients. Make Calls From Anywhere With Web Phone.

Consulting 81

Consulting Consulting Advertising Marketing 81

DMG Consulting

APRIL 15, 2020

DMG Consulting Releases Future Contact Center Outlook, 2025 – 2040. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. Where: Available at the DMG Consulting online store. About DMG Consulting LLC.

Consulting 62

Consulting Consulting Contact Center Gamification 62

DMG Consulting

APRIL 15, 2020

DMG Consulting Releases 2020 – 2021 Workforce Management Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. Where: Available at the DMG Consulting online store. About DMG Consulting LLC.

Consulting 62

Consulting Consulting Marketing Management 62

ChurnZero

JUNE 8, 2021

She consults with customers on their goals and priorities and assists in implementing the ideal ChurnZero configuration to achieve those goals. . The post Meet Morgan: Manager, Implementation Team at ChurnZero appeared first on ChurnZero. This spotlight features, Morgan Carson , Manager of Implementation at ChurnZero .

Management 98

Management Consulting Consulting Sales 98

Taylor Reach Group

JULY 4, 2018

Why would you want to retain a consultant? What can a consultant really bring to the table that can assist your center and your organization when you a looking at moving or establishing a new center? Seven Reasons You Need a Consultant’s Expertise When Selecting a Contact Center Location. Eliminates internal bias.

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Consulting Consulting Contact Center Call Center 109

DMG Consulting

AUGUST 3, 2020

DMG Consulting Releases 2020 – 2021 Interaction Analytics Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. Where: Available at the DMG Consulting online store. About DMG Consulting LLC.

Consulting 62

Consulting Consulting Analytics Marketing 62

DMG Consulting

NOVEMBER 14, 2020

DMG Consulting Releases 2020 – 2021 Digital Customer Service Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. Where: Available at the DMG Consulting online store. About DMG Consulting LLC.

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Consulting Consulting Marketing Customer Service 62