ClearAction

JULY 20, 2023

Tech providers’ Customer Success teams strive to keep us engaged in a variety of meetings, messaging, webinars, etc. On the consultant side, fast-paced change in tech makes fascinating studies to sell. Overwhelm, frustration, or expansion among tech buyers creates consulting gigs.

Technology 62

Technology Consulting Consulting B2B 62

NobelBiz

NOVEMBER 13, 2023

Comprehensive CX Metrics That Matter Net Promoter Score (NPS) The Net Promoter Score (NPS) is an inbound Key Performance Indicator that assesses your customer happiness. Identify which metric is needed to measure success, identify the sources from which the information will come, and define the goal of the strategy.

Customer Experience 111

Customer Experience Contact Center Call Center Revenue potential 111

Beyond Philosophy

APRIL 3, 2016

And, this perspective got me to thinking: Irrespective of B2B or B2C industry, is the fundamental meeting of basic customer expectations, such as a pain-free transactions or experiences, ever sufficient to drive loyalty behavior? Let’s begin with creating satisfaction in the form of meeting basic customer product and service needs.

B2C 231

B2C Banking B2B Consulting 231

Beyond Philosophy

APRIL 3, 2016

And, this perspective got me to thinking: Irrespective of B2B or B2C industry, is the fundamental meeting of basic customer expectations, such as a pain-free transactions or experiences, ever sufficient to drive loyalty behavior? Let’s begin with creating satisfaction in the form of meeting basic customer product and service needs.

B2C 231

B2C Banking B2B Consulting 231

SmartKarrot

MAY 19, 2022

Lead pitches to cross-sell and upsell new channels and features that meet client needs to achieve client KPIs. Create account plans for your portfolio of customers, with the aim to create genuine value and maximize revenue potential. Keep regular meetings with key stakeholders & running Business Reviews.

Revenue potential 19

Revenue potential Government Consulting Consulting 19

SmartKarrot

MARCH 31, 2021

Revenue operations helps gain traction from sales flywheels. We will now discuss everything related to RevOps, the best practices, crucial components, benefits of revenue operations, key metrics of RevOps and how revenue operations (RevOps) impacts customer success, sales, and marketing. Align incentives across teams.

Upselling 10

Upselling Best practices SaaS Revenue potential 10

NobelBiz

JULY 25, 2023

Meet the renowned Contact Center Coach, Michael Tamer, also a training expert, CEO at Proponisi, and an accomplished author. Keyword Spotting: Identifies recurrent words or phrases that might indicate common issues, product mentions, or potential sales opportunities.

Analytics 98

Analytics Call Center Scripts Contact center software 98