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Unlocking the Value of Customer Experience: A Guide to Measuring CX ROI

NobelBiz

At the heart of contact centers, Customer Lifetime Value emerges as the bedrockā€”a critical KPI that captures the lasting echoes of exceptional service, unwavering loyalty, and meaningful connections. Brad Butler, Contact Center Software Consultant @NobelBiz How do you calculate the CLV?

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A Comprehensive Guide to Customer Interaction Analytics

NobelBiz

Meet the renowned Contact Center Coach, Michael Tamer, also a training expert, CEO at Proponisi, and an accomplished author. In essence, the components of interaction analytics in a call center are a harmonized dance of technology, data, and human insights, all geared towards one singular goal: elevating the customer experience.