Altivon

JANUARY 11, 2018

Healthcare organizations are embracing patient experience as a critical success factor in both financial and patient outcomes. Altivon and Genesys recently sponsored a webinar series on this topic, culminating with a deep dive into return on investment (ROI) including specific case study results.

Contact Center 40

Contact Center Abandon rate Abandon Call Healthcare 40

Avaya

SEPTEMBER 19, 2018

Sheila McGee-Smith is a leading communications industry analyst and strategic consultant with a proven track record in new product development, competitive assessment, market research, and sales strategies for customer care solutions and services.

Customer Care 94

Customer Care Government Contact Center Healthcare 94

Fonolo

MARCH 6, 2019

Follow along as they provide webinars, events, and resources that will up your contact center game this year. Providing frequent and fruitful networking, training, and consulting opportunities throughout the year, CSPN also hosts an annual conference that brings together important voices in customer service leadership.

CCNG 102

CCNG Customer Service Education Contact Center 102

Certified Languages International

MARCH 17, 2023

You can’t throw a stone in this industry without hitting something Mila Golovine has been a part of: trainings, webinars, interviews, podcasts, teaching, consulting, meeting real princesses , advocacy, you name it. And while they initially wanted to focus on the travel and tourism industry, Covid had them shifting to healthcare.

Enterprise 52

Enterprise Healthcare Consulting Consulting 52

GetFeedback

SEPTEMBER 24, 2019

athenahealth, which provides solutions to the healthcare industry, had thousands of product update possibilities, according to senior VoC manager David Geary. Jack Dean, a former CFO now with sales consultancy FASTpartners, says CX investments generally have a more challenging financial case if the goal is revenue growth.

Education 60

Education Sales Feedback Healthcare 60

REVE Chat Blog

APRIL 29, 2020

An appointment booking is something that’s a requirement for B2B businesses, hospitals, and healthcare who have a lot of meeting-related requests. Allowing customers to easily book appointments and notify them with reminders are simpler functions that most healthcare providers can easily adopt. Educate your audience with chatbots.

Chatbots 119

Chatbots Education Real estate Healthcare 119

Quality Contact Solutions

DECEMBER 31, 1969

Other lead sources to consider are whitepaper and eBook downloads, cold call lists, customer referrals, partner referrals, trade conference attendance, social media, and webinar attendees. It’s likely that buyers from large healthcare organizations make purchasing decisions differently than buyers in the automotive industry.

Telemarketing 74

Telemarketing Automotive Best practices Sales 74

360Connext

FEBRUARY 12, 2018

With options like webinars and online video courses, learners can go at their own pace. A healthcare provider offered free classes with chefs and nutritionists to help patients with diabetes. The post Why Learning CX Will Make You Happy and Successful appeared first on Customer Experience Consulting.

Education 88

Education Healthcare Scripts Customer centricity 88

Call Experts

DECEMBER 18, 2019

According to The State of IVRs in 2018 webinar, 83% of users would avoid a company after a poor experience with an interactive voice response. Benefits of a Call Center: Healthcare and Medical Practice. Speak to our qualified business consultants today to get started with your customized, affordable package.

Interactive Voice Response 81

Interactive Voice Response Journey mapping Contact Center Call Center 81

Verint

MARCH 6, 2018

Using Automated Quality to Make Every Agent Your Best Agent Webinar. The online event—part two of this webinar series—will speak to how automation is changing the way the industry thinks about quality management, what this transformation entails and why it matters. March 8; Online Webcast. Global Connection Congress.

Quality management 35

Quality management Coaching Self service Enterprise 35

Verint

AUGUST 31, 2017

CRMXchange Webinar: What Is the Future of Customer Service? September 14; Webinar. Verint’s Jenni Palocsik, senior director, global solutions marketing, and Eric Roussos, workforce management coordinator, Crystal Run Healthcare, will present “Why QM Needs WFM—And How They’re Better Together” on the 19 th at 1:30 p.m.

Customer Service 27

Customer Service Employee engagement Healthcare Chatbots 27

SmartKarrot

JULY 16, 2021

Apply here: [link] Role: Customer Success Manager Location: monday.com Organization: monday.com As a Customer Success Consultant, you will build strong relationships with the clients to understand their needs and ensure their success with monday.com. Empower customers to connect their goals and challenges with the solution in monday.com.

Consulting 10

Consulting Consulting Healthcare Upselling 10

CSM Magazine

APRIL 13, 2023

The commissioned study conducted by Forrester Consulting on behalf of SuccessKPI indicates the move to the cloud has been a frustrating journey for many due to the complexity and a lack of resources. Forrester Consulting completed the study in December 2022. SuccessKPI, Inc., Learn more at www.successkpi.com.

Cloud contact 52

Cloud contact Contact Center Consulting Consulting 52

AWS Machine Learning

JUNE 27, 2023

That is where Provectus , an AWS Premier Consulting Partner with competencies in Machine Learning, Data & Analytics, and DevOps, stepped in. To learn more about the Provectus ML infrastructure and MLOps, visit Machine Learning Infrastructure and watch the webinar for more practical advice.

Engineering 94

Engineering APIs Scripts Entertainment 94

Vistio

APRIL 2, 2022

Michele’s an accomplished speaker, author, executive team member, and consultant. And I saw no downside in that business model, so I decided to take the leap out on my own, away from the corporate environment and start my own consulting company. I find it so interesting, Michele.

Contact Center 52

Contact Center Real estate Customer Service Self service 52

Mindtouch

SEPTEMBER 22, 2017

Since this is an emerging role, one of our esteemed judges, and Executive Director of The LavaCon Conference on Content Strategy, breaks the specifics down in a webinar you can watch here. These winners not only implement, but influence others through public speaking, webinars, and thought leadership assets (blog, social, white papers).

Consulting 54

Consulting Consulting Education Enterprise 54

NobelBiz

JUNE 26, 2023

If your human resources department is lagging behind, we encourage you to watch two webinar episodes that can take your game to the next level. Watch our free, on-demand webinar about credit card processing for contact centers. NobelBiz offers free consultation sessions to help you put things into perspective.

Call Center 52

Call Center Interactive Voice Response call center software CRM 52

Natalie Petouhof

OCTOBER 20, 2015

With thousands of patient scans daily, these medical devices have become indispensable in global healthcare. Think Big consulting teams can manage data lakes and build applications with their highly trained and field-tested engineers, developers, and data scientists. “ Hadoop is a maturing technology with a range of challenges.

Analytics 40

Analytics Big data Self service Healthcare 40

Netomi

FEBRUARY 28, 2022

Save your spot for an upcoming webinar this International Women’s Day, on Tuesday, March 8! As ClientSuccess’ VP of Customer Success, Kristi oversees the entire post-sales customer journey and customer experience, including leading the customer success, consulting, and support teams. Register Now. Alexandra da Silva Rodrigues.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64