Call Center Consulting Entertainment outsourcing 
Quality Contact Solutions
APRIL 26, 2024
Recently, the practice of “scambaiting” has garnered attention, not only as a form of entertainment but also as a unique frontline defense against fraudulent activities that plague call centers and their customers.
Outsource Consultants
MARCH 9, 2023
During the COVID-19 pandemic, work-from-home models spread throughout the call center industry. As a result, many call centers were forced to make short-term adaptations to their employees’ working processes in a blink of an eye. Another fun experience you can offer call center agents is a pop-up market.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Callminer
AUGUST 1, 2017
Most call centers struggle with efficiency at one time or another. And because efficiency is directly tied to minimizing overhead costs in the call center, it’s a prominent challenge. Find out what you can do today to boost efficiency and improve call center performance by reading our pros’ responses below.
Outsource Consultants
AUGUST 23, 2021
Let’s review some popular draft strategies and – to stay on message – how they relate to your outsource call center search: The Intensely-Researched Drafter. This is, of course, a smart strategy for selecting an outsource call center partner. Or has an entertaining Twitter account.
Outsource Consultants
DECEMBER 9, 2019
The first question every owner asks when considering and exit is, “How much is my call center worth?”. While this is a very reasonable and understandable question, it’s first important to discuss the current state of Mergers and Acquisitions of call centers / BPOs and how that will impact your future sale. . .
Outsource Consultants
FEBRUARY 7, 2020
Part 1: Determining Goals, Defining Value, and the Mechanics Part 2: The Long Explanation of Pricing in Call Center / BPO M&A Part 3: The Exit Strategy. There are many types of buyers today, but we see these four as important players in the market today: Strategic Buyer: Another call center / BPO. Free Resource.
Outsource Consultants
MARCH 16, 2020
Non-critical travel has become a rarity, although its need was already shrinking due to rampant cancellations of business and entertainment events. Call centers across the globe are making the difficult decision to limit or suspend operations in their primary locations.
Expert insights. Personalized for you.
52 
Let's personalize your content