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What’s Your Fantasy Football (or BPO Partner) Draft Strategy?

Outsource Consultants

Let’s review some popular draft strategies and – to stay on message – how they relate to your outsource call center search: The Intensely-Researched Drafter. This is, of course, a smart strategy for selecting an outsource call center partner. Or has an entertaining Twitter account. Or a great team mascot.

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– Getting the Most Value for My BPO –Part 1: Determining Goals, Defining Value, and the Mechanics

Outsource Consultants

Lower technological hurdles, far reduced cost of telephony and long distance, and a business environment favorable to outsourcing have lifted the barriers to entry on the marketplace, increasing demand for acquisitions, roll-ups, and consolidations. . If you’re thinking about selling your call center, Outsource Consultants can help!

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Contingency Planning With At-Home Agents

Outsource Consultants

Non-critical travel has become a rarity, although its need was already shrinking due to rampant cancellations of business and entertainment events. Undoubtedly, many of your customers are looking for the same answers, and those answers don’t require a review of the individual account. So, how do you weather the storm?

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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

James Pollard is a marketing consultant who works specifically with financial advisors over at The Advisor Coach. Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. Through outsourcing their Quality Assurance to a country that offers labor at a lower wage. James Pollard. theadvisorcoach.

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5 Keys to Writing a Successful B2B Telemarketing Script

Quality Contact Solutions

By Nathan Teahon, Strategic Account Manager. You have to break it up, build in some engagement, and consultative questions when appropriate. ” It’s important to note that engagement and consultative based questions in your script don’t mean you have to sacrifice structure. Instead, I have multiple questions.

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5 Keys to Writing a Successful B2B Telemarketing Script

Quality Contact Solutions

By Nathan Teahon, Strategic Account Manager. You have to break it up, build in some engagement, and consultative questions when appropriate. ” It’s important to note that engagement and consultative based questions in your script don’t mean you have to sacrifice structure. Instead, I have multiple questions.

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100+ Customer Experience Stats to Prepare for 2023

CCNG

Watermark Consulting, 2018) Only 14% of companies measure the ROI of Customer Experience. Zendesk, 2022) More than 70% of customers expect agents to have access to all information relevant to their account and query. Lumoa , 2018) 61% of consumers would pay at least 5% more if they knew they would receive outstanding CX.