Consulting Employee engagement Exercises Feedback 
CCNG
MAY 11, 2021
A recent CCNG panel webinar, Why Performance-Based Training Requires Automation , featuring Mike Roberts, Technology Leader for Learning at Citibank, who adopted simulations to automate role play and coaching exercises in 2020 and Trey Fischer, an industry-leading consultant, discussed today’s impact of automation on performance-based training.
Real Blue Sky
NOVEMBER 21, 2023
By implementing robust feedback mechanisms, you can gain insights into why customers might be leaving. Is it a product issue, a service mishap, or something more systemic? Such investments demonstrate that you value your employees and see them as integral to your long-term vision, which can inspire them to go the extra mile for customers.
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CSM Magazine
DECEMBER 10, 2021
Employee engagement is even worse, as 34 percent of North American respondents in the poll said they were actively engaged in their current job. As a CX consultant with decades of experience in contact center solutions, Avtex has a unique viewpoint to the changing landscape of both CX and EX best practices.
Taylor Reach Group
MARCH 20, 2020
Yet not dealing with mental health concerns are bad for business, not just in terms of absenteeism, but also in terms of reduced employee engagement and reduced productivity. Investing in supporting our employees who struggle with mental health makes good business sense.
Russel Lolacher
APRIL 5, 2021
Understand that your audience is interested in your subject matter and really want to talk to you about it, whether it’s their opinion, their feedback, their research, etc. If you don’t have an answer to their critique, tell them their feedback is being shared with the relevant business area and then share it.
Satrix Solutions
JUNE 11, 2018
Customer Journey Mapping Exercise. How else could your organization go about establishing a clear line of sight between employee behavior and customer experience? One idea is to conduct a Customer Journey Mapping exercise. Keep in mind, the role-playing exercise is not a time to point fingers. Ask for a Free Consultation.
Taylor Reach Group
OCTOBER 31, 2021
Adding a chance for the agents to discuss what they find stressful can be helpful, as can meditation, mindfulness, and clearing exercises. To find out more about how Taylor Reach can help your company with digital transformation, contact center, or customer experience projects, CLICK HERE to schedule a free consultation.
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