article thumbnail

Beyond Remote Support: 5 Ways Your Organization can use Visual Assistance

TechSee

The consultant can guide the customer through the measurement process and even correct the customer if they mis-measure a corner. . Visual assistance technology can also be used beyond remote support cases to enable field technicians to offer customers post-sales upsells such as: extended warranties. Coordinating Curtains.

article thumbnail

Enhancing Customer Experience through a Personalized Phone System

NobelBiz

Brad Butler, Contact Center Software Consultant @NobelBiz If you’re planning to step up your customer service and loyalty as a call center, we highly recommend this podcast episode: Master Call Center Customer Service in the Digital Age, with Jim Iyoob. Request a demo now to experience the future of customer service!

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Best Practices and Guidelines – 10 Steps for a Successful RFP Process with Contact Center Technologies

Taylor Reach Group

Most vendors offer a multi-tier support models and the cost of each will vary with the speed of response and accessibility to the support team. How do you get technical support? Are hours of support limited? It’s advised to over-spend on support in the first year. Shortlist and Vendor Demos.

article thumbnail

June 23 – Customer Success Jobs

SmartKarrot

Manage user training, end-user onboarding, and post-live support to make sure everyone is utilising Searchspring to its greatest potential. Work together with the technical support and implementations team to configure our implementation in accordance with customer needs and resolve any problems that customers may be experiencing.

article thumbnail

Support Talks: Sales as Part of a Customer Experience Team

Nicereply

We take a very consultative approach to Customer Success. Support is responsible for assisting all of our self-service customers, with any and every issue those customers have from basic getting started questions to technical support. In addition, the product itself also facilitates demos, using our CoPilot feature.

Sales 111
article thumbnail

How to Evaluate Call Center Software Vendors for Customer Data Platform Solutions

NobelBiz

Brad Butler, Contact Center Software Consultant @NobelBiz The Importance of Customer Data in Call Centers Customer Data Platform (CDP) software allows contact centers (and other business models, for that matter) to pull in customer data from any channel, system, or data stream to build a unified customer profile.

article thumbnail

De-Risking the First 90 Days for Your SaaS Customer

Amity

Jason brings the perspective of the consulting methods and approaches CSMs should employ to drive user adoption and ROI with their customers. Many times customers have seen great demos and the salesperson set high expectations about what is possible. Amity looks at CSM from the perspective of the tools and platforms CSMs need.

SaaS 76