Lumoa

APRIL 28, 2024

You will need to reach out for a consultation first. Medallia charges for both “units” and “users”: Units are defined as named individuals in surveys but they do not have log-in privileges such as customer service agents or business consultants. Lumoa is the only provider that offers the same pricing no matter how many users you have.

Feedback 83

Feedback Consulting Consulting Enterprise 83

ClientSuccess

OCTOBER 2, 2019

We often hear the roles of Customer Success Manager (CSM) and Account Manager (AM) used interchangeably. The ultimate difference between a Customer Services Manager and an Account Manager is both in their area of concentration and how each target their customers. . Let’s talk about Account Managers first.

Accountability 47

Accountability Management Upselling SaaS 47

Nicereply

MARCH 16, 2022

A few of our competitors also offered higher-touch support than what we were offering: phone support, account management, and high touch sales. For example, a dedicated account manager and phone support for our highest value customers. We take a very consultative approach to Customer Success.

Sales 111

Sales Customer Experience Upselling Self service 111

SmartKarrot

JUNE 23, 2023

Manage user training, end-user onboarding, and post-live support to make sure everyone is utilising Searchspring to its greatest potential. Work together with the technical support and implementations team to configure our implementation in accordance with customer needs and resolve any problems that customers may be experiencing.

Consulting 19

Consulting Consulting Technical Support Self service 19

Amity

OCTOBER 3, 2016

Jason brings the perspective of the consulting methods and approaches CSMs should employ to drive user adoption and ROI with their customers. Many times customers have seen great demos and the salesperson set high expectations about what is possible. Amity looks at CSM from the perspective of the tools and platforms CSMs need.

SaaS 76

SaaS Technical Support Customer centricity Sales 76

AWS Machine Learning

AUGUST 3, 2023

Prerequisites For this walkthrough, you should have the following prerequisites: An AWS account. About the Authors Michael Wallner is a Senior Consultant Data & AI with AWS Professional Services and is passionate about enabling customers on their journey to become data-driven and AWSome in the AWS cloud. So, get started today!

APIs 63

APIs Scripts Engineering Technical Support 63

SmartKarrot

MARCH 8, 2022

With over 30 years in the industry, Annette is a professional coach, consultant, customer journey mapping facilitator, thought leader, and influencer. Currently, she’s the Customer Success and Customer Support Manager at Ascent Cloud, Ashna has experience of over 7+ years in Customer Success and Account Management. Daphne Lopes.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21