Nicereply

MARCH 16, 2022

Some treat Customer Experience as a synonym to Customer Success, others see Success and Support as part of the CX team, and still, others prefer it reports into Sales as a way to increase upsells and renewals. She had a very unique solution to this structure: incorporating Sales into the Customer Experience team.

Sales 111

Sales Customer Experience Upselling Self service 111

TechSee

SEPTEMBER 7, 2021

Brands can communicate with their customers providing them with added value beyond the point of sale in areas such as: product support . Investing in the post-sale relationship has been proven to boost brand loyalty and drive more significant follow-up revenues. Sales Support. safety recalls . service contracts .

Technical Support 191

Technical Support Sales Upselling Technology 191

Lumoa

APRIL 28, 2024

Sales through Word-of-mouth Marketing : People are 90% more likely to trust and buy from a brand recommended by a friend. You will need to reach out for a consultation first. You will spend a lot of time talking to your Customer Support team to do surveys, make changes in your dashboard, or customize your reports.

Feedback 83

Feedback Consulting Consulting Enterprise 83

NobelBiz

SEPTEMBER 26, 2023

Brad Butler, Contact Center Software Consultant @NobelBiz If you’re planning to step up your customer service and loyalty as a call center, we highly recommend this podcast episode: Master Call Center Customer Service in the Digital Age, with Jim Iyoob. Request a demo now to experience the future of customer service!

Personalization 59

Personalization Interactive Voice Response Customer Experience First call resolution 59

Amity

OCTOBER 3, 2016

Jason brings the perspective of the consulting methods and approaches CSMs should employ to drive user adoption and ROI with their customers. Amity: At this juncture, you are no longer trying to “make the sale” The first 90-days is your opportunity, as a CSM, to start influencing customer outcomes.

SaaS 76

SaaS Technical Support Customer centricity Sales 76

ClientSuccess

OCTOBER 2, 2019

These individuals have long been specialists outside of new business sales teams. The role is present in many businesses, but its goals are based on sales quotas, rather than an intimate knowledge of the metrics tied to a customer’s position in the marketplace. Take a look at our website and request a personalized demo.

Accountability 47

Accountability Management Upselling SaaS 47

Amity

MAY 6, 2014

Jason brings the perspective of the consulting methods and approaches CSMs should employ to drive user adoption and ROI with their customers. Pam: At this juncture, you are no longer trying to “make the sale”. Many times customers have seen great demos and the salesperson set high expectations about what is possible.

SaaS 48

SaaS Technical Support Customer centricity Sales 48