Consulting Customer effort Surveys Webinar 
Connecting the Dots
APRIL 16, 2021
1] Goodman, Demirasi, Hollmann, “Factors Leading to an Impactful Voice of the Customer Process”, Call Center Pipeline, October 2019. The post Customer Experience Strategy: An Exclusive 3-Part Video Webinar Series appeared first on Customer Care Measurement & Consulting (CCMC).
ChurnZero
MAY 22, 2024
Executive Business Reviews (EBRs) are done for enterprise accounts only, and often present a challenge in garnering customer attendance and attention. A Net Promoter Score (NPS) survey gets sent every year, and your scores are good. But no other surveys are sent to customers on a regular basis. Find it here.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ChurnZero
APRIL 22, 2022
Automation keeps the machine running—scheduling meetings, sending emails, and monitoring performance—so we have the headspace to be more creative in our thinking and consultative in our approach. Be at your customer’s side with In-App Communications. Reassurance is an especially effective motivator when trying something new.
TechSee
SEPTEMBER 9, 2020
In fact, TechSee carried out a survey exploring changing attitudes to engineer visits in this new reality. They begin a long, frustrating dialogue that creates high customer effort , a poor tenant experience and high labor intensity. The answer is through live consultation with a remote expert, supervisor or a colleague.
GetFeedback
JULY 19, 2019
It sounds so appealing to really hear the customer in their own voice, to understand their intentions and understandings. But too often we turned this exciting idea into a program of surveys that led to metrics that led to discussions about metrics that led to…not the powerful changes we expected. Customer Effort Score (CES) .
ChurnZero
APRIL 22, 2022
Automation keeps the machine running—scheduling meetings, sending emails, and monitoring performance—so we have the headspace to be more creative in our thinking and consultative in our approach. Be at your customer’s side with in-app communications. Reassurance is an especially effective motivator when trying something new.
NobelBiz
AUGUST 28, 2023
The idea to put together this article was inspired by one of our webinars, where Christian Montes and Mike McGuire shared some amazing insights about what makes a contact center tick and how to increase its overall metrics and performance. Watch the entire on-demand Webinar episode here. Improved customer loyalty and retention.
Expert insights. Personalized for you.
62 
Let's personalize your content