SmartKarrot

AUGUST 16, 2022

Work with customers to define objectives and deliverables, monitor progress, provide support, convert TAP data into assets (papers, conference proceedings, application notes, sales collateral, etc.). Collaborate with the sales organization to ensure a successful client lifecycle with opportunities for renewal, cross-sell and upsell.

Upselling 19

Upselling Customer advocacy Education CRM 19

SmartKarrot

AUGUST 17, 2022

Identify and execute growth opportunities tied to upsell, cross-sell, and expansion. As a Customer Success Manager, you will develop and deliver product demonstrations to prospective customers as well as to existing customers during in-person meetings, online sessions as well as at conferences, seminars, and other events.

Education 19

Education Upselling Customer centricity Coaching 19

CustomerSuccessBox

JUNE 8, 2022

She has been consistently voted top Customer Success strategist since 2013 and is frequently featured as a speaker at conferences and Customer Success publications. And so you want to do net retention rate, which is the revenues minus the down-sell minus the churn plus the upsells. Q: Please introduce yourself. And this is my forecast.

Management 52

Management Upselling Accountability Metrics 52

ChurnZero

NOVEMBER 22, 2019

I am soooo excited to announce BIG RYG , ChurnZero’s inaugural industry and user conference built for current and future leaders in Customer Success. Why are we doing a Customer Success conference ? One of the most common question to ChurnZero is : when are you going to have a conference? How are we doing this conference?

Chief Customer Officer 17

Chief Customer Officer Education Upselling Customer centricity 17

ChurnZero

DECEMBER 20, 2019

By focusing efforts on retaining active users by iterating their existing services based on rich customer data, companies will have more opportunities to engage, upsell , and ultimately scale. . . C S will also be operationalized by segment, with more technical consultants for smaller segments, etc. .

Chief Customer Officer 80

Chief Customer Officer Sales Customer centricity SaaS 80

ChurnZero

NOVEMBER 15, 2019

To help you and your team with this arduous process, we hosted a video panel-style webinar on this topic so you could to hear advice on: End-of-year retention and upsell efforts. We will make pivots and adjustments throughout the year based off churn and upsell and what that net churn is looking like.

Chief Customer Officer 40

Chief Customer Officer Upselling SaaS Technology 40

Integrity Solutions

MAY 23, 2023

Based on what we know about connection, you should prioritize existing clients (for upselling and cross selling purposes), past clients and potential referral partners. A positive, consistent brand helps break down barriers and allows you to be seen as an authoritative, consultative resource.

Sales 91

Sales Coaching Brand ambassadors B2B 91

Amity

OCTOBER 31, 2016

Almost immediately, we started to scale the team to enable us to be more proactive to ensure we were able to do all the things that Customer Success does best: onboarding, coaching, renewals, upsell, support, and services. My first roles out of school were in consulting for a small company in the city called Venture Accelerator Partners.

Coaching 0

Coaching Engineering Upselling Marketing 0

ChurnZero

JUNE 3, 2022

Maybe you invite them to more training or offer a consultation. During the course of the day, you’re introducing new customers, fighting fires, getting an upsell, and making sure customers adopt your product. Now, where I see sales and Customer Success often conflict is [deciding] who owns the renewal, the upsell, and the cross-sell.

SaaS 52

SaaS B2B Upselling Metrics 52

ChurnZero

JUNE 3, 2022

Maybe you invite them to more training or offer a consultation. During the course of the day, you’re introducing new customers, fighting fires, getting an upsell, and making sure customers adopt your product. Now, where I see sales and Customer Success often conflict is [deciding] who owns the renewal, the upsell, and the cross-sell.

SaaS 52

SaaS B2B Upselling Metrics 52

Quiq

MARCH 8, 2019

Most problems that are addressed through live chat are resolved in 42 seconds ( Growth Marketing Conference ). According to sales consultancy firm, SalesforLife , chat delivers a 20% boost in sales conversions. Live chat gives trained agents the opportunity to upsell and cross-sell and influence average order value.

Customer retention 44

Customer retention Upselling Sales Customer centricity 44

SmartKarrot

OCTOBER 13, 2022

You could offer them an extra set of features for the current product or service (aka an upsell). Here are the different types of expansion revenue that B2B SaaS enterprises take advantage of: Upsells. The best lifecycle stage for an account to upsell and cross-sell to customers. Sign up for our newsletter. contact-form-7].

Accountability 10

Accountability Management Upselling Customer advocacy 10

Amity

MAY 9, 2016

When I was a Customer Success Manager at Eloqua, the role was managing accounts (Renewals, Upsells, Cross-Sells, Success Planning). I really loved the combination: it was part consultant, part sales, and I really enjoyed that aspect of the job. Cross-sell, upsell, retention. Customer Health is important and usage of the product.

Coaching 56

Coaching Upselling Accountability Sales 56

Netomi

FEBRUARY 28, 2022

A world-renowned expert in customer retention, upsells, cross-sells, and customer value strategies and methodologies, Irit is the Chief Customer Officer and CEO of CSM Practice, the world’s first consulting firm dedicated to Customer Success Management (CSM) strategy. Irit Eizips – Chief Customer Officer & CEO, CSM Practice.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

SmartKarrot

DECEMBER 16, 2022

A client partner’s responsibilities may also develop customized programs and payment plans for customers, offering consultations, bargaining for contracts, and evaluating risks while abiding by the company’s norms and standards. Assist the sales staff in upselling or cross-selling services and goods. Time management.

Sales 10

Sales Upselling Management B2B 10