SmartKarrot

JUNE 14, 2021

Act as a player-coach to recruit, train and develop a growing team of client operations associates. Coordinate, refine and own the deal operations process by working closely with Sales, Finance, and Product. Exceptional at cross-collaborating internally with different teams, such as finance, legal, marketing, support, etc.

Finance 10

Finance Upselling Accountability Coaching 10

SmartKarrot

JULY 6, 2021

Role: Director, Customer Success Location: New York, NY, US Organization: Ogury As a Director of Customer Success, you will lead a team of CSMs & coach them across the full sales cycle, maximizing their customer service, performance, and revenue opportunities.

Coaching 10

Coaching Finance Upselling Customer centricity 10

SmartKarrot

FEBRUARY 25, 2021

Develop and nurture cross-functional partnerships across the entire TargetCW organization including software, sales, marketing, finance and operations which impact overall customer success and drive customer retention and revenue growth. Achieve specific targets for retention, expansion, and other key revenue targets.

Journey mapping 10

Journey mapping Finance Customer retention Upselling 10

SmartKarrot

JUNE 1, 2021

Support & coach the team on the methods and quality tools needed to reach Robustness, Customer satisfaction and Quality targets. Analyse customer data and usage metrics in order to provide insight against industry benchmarks, identify process improvements and drive change. change management and validation).

Best practices 10

Best practices Finance Benchmark Upselling 10

SmartKarrot

MAY 24, 2021

Work with Incredible Health partners to identify and develop upsell and expansion opportunities across the customer base. Operational management of the customer success function, leading on the process, automation, metrics, and reporting. Implementations and management of tools used to manage the customer health.

Finance 10

Finance Upselling Coaching Accountability 10

SmartKarrot

OCTOBER 23, 2020

Also, align with finance and the management team on key metrics and objectives. Identify and achieve targets on renewal rates, customer satisfaction, expansions, upsells, and new opportunities in assigned accounts. Be a team player and coach other team members.

Finance 10

Finance Upselling Accountability outsourcing 10

SmartKarrot

DECEMBER 16, 2020

Work closely with Accounting, Finance, and Human Resources to establish rules, policies, and procedures associated with commercial and customer success compensation. Coach peers proactively in the organization to create skill lift that drives client growth and contributes to overall team success.

Journey mapping 10

Journey mapping Finance Upselling Coaching 10

NobelBiz

JULY 25, 2023

Meet the renowned Contact Center Coach, Michael Tamer, also a training expert, CEO at Proponisi, and an accomplished author. We’re thrilled to have him as our special guest on the show, where we delve into the world of training and coaching.

Analytics 98

Analytics Call Center Scripts Contact center software 98

SharpenCX

MAY 16, 2022

Your outbound call center metrics should be tied to your overall organizational goals. You may choose to focus on these metrics, along with others that are more relevant to your business. Whether an agent is a naturally gifted speaker or someone who needs more coaching and guidance, everyone needs a solid script. Tech leaders?

Contact Center 67

Contact Center Scripts Call Center call center software 67

ChurnZero

APRIL 27, 2021

million round of financing led by Grotech Ventures in 2017. Account expansion is often a more telling metric at this stage as those companies with high-growth potential will often see off-cycle expansion just a quarter or two into a new customer subscription – the proverbial land and expand. . ChurnZero raised a $2.5

SaaS 98

SaaS Metrics Sales Marketing 98

JustCall

FEBRUARY 11, 2022

Upselling, and cross selling products and sellers. Skills and qualifications you need to have as a key account manager, include: Diploma/Degree in Sales, Finance, Business Administration or a related field. Tracking sales metrics and KPIs to measure performance and ROI. Adopt Modern Sales Coaching Technique.

Sales 52

Sales B2C call center software B2B 52

Tethr

JUNE 22, 2020

Ask yourself how you will use this insight to improve existing business processes, technology or help your organization coach and support employee skill-building to resolve the issue. We’ll also show you the insights that matter and the actions that make a difference in the customer journey. Let’s talk more about the ‘what.’

Customer Experience 67

Customer Experience Customer effort Interactive Voice Response Coaching 67