SmartKarrot

JANUARY 17, 2023

Role: Customer Success Lead Location: San Mateo, CA, United States (Hybrid) Organization: North Starr As a Customer Success Lead, you will lead and coach a team of customer success managers. Assist the team in executing growth and optimization strategies for the customers. Apply here: [link].

Upselling 19

Upselling Technical Support Consulting Consulting 19

SmartKarrot

SEPTEMBER 23, 2022

Role: Customer Success Director (Remote) Location: Remote, United States Organization: Talentify.io As a Customer Success Director, you will develop your team through motivation, counseling, and product knowledge education. Develop and implement repeatable processes for customer management.

Technical Support 15

Technical Support Education Customer retention Accountability 15

NobelBiz

MAY 16, 2023

Customization and Integration: A flexible hosted contact center solution should offer customization options and integration with various third-party applications, allowing businesses to tailor the system according to their unique requirements. How Can Hosted Contact Centers Improve Agent Performance?

Contact Center 40

Contact Center Customer Service Interactive Voice Response contact center solutions 40

SmartKarrot

SEPTEMBER 19, 2022

Role: Head of Client Success, West Region Location: Malvern, PA, US Organization: Vanguard As a Head of Client Success, you will be responsible for the retention, satisfaction, and growth of clients and prospects within their assigned segment. Assist in the collection of customer feedback on social media platforms.

Upselling 19

Upselling Technical Support Accountability Coaching 19

SmartKarrot

MARCH 10, 2022

Audit, refine, develop, and implement Customer Service/Success processes. Drive customer outcomes, product adoptions, and customer experience through implementing customer retention and customer engagement strategies. Apply here: [link].

Technical Support 19

Technical Support Consulting Consulting Metrics 19

Education Services Group

MAY 13, 2020

Today, almost 20% of CSMs come from sales versus 24% from professional services and 19% from technical support, according to the 2017 Customer Success Compensation Study by TSIA. What are you incentivizing in how you coach and run your team to enable those behaviors? That means you own that number as the CS leader.

SaaS 52

SaaS Customer advocacy Technical Support Sales 52

SmartKarrot

MARCH 8, 2022

An exceptional thought leader and a brilliant coach to thousands of executives, Allison Pickens, is a leading expert on recurring revenue growth. Focused on customer happiness, Anika is passionate about developing and maintaining good relationships with customers. Allison Pickens. Anita Toth. Annette Franz. Daphne Lopes.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

Netomi

JANUARY 5, 2022

A former CEO group leader, and executive coach with the world’s largest chief executive organization, David has worked with thousands of CEOs and business leaders on their business brand, customer experience, and competitive advantages. She is known globally for transforming businesses to earn customer-driven growth.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Netomi

FEBRUARY 28, 2022

It’s not the entirety of my team that’s now Customer Love, it’s the people who are the technical support agents.”. Irit Eizips – Chief Customer Officer & CEO, CSM Practice. Retention is anchored in the value customers receive from the products they purchase and value is a two-sided coin.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

SmartKarrot

FEBRUARY 22, 2021

Role: Director of Customer Experience Location: Charlotte, NC, US Organization: Ekos As a Director of Customer Experience, you will oversee a world-class customer lifecycle and all aspects of client health including onboarding, support, value realization, and contract renewal, while spearheading further adoption of Ekos services for the customers.

Upselling 10

Upselling Technical Support APIs Accountability 10

SmartKarrot

APRIL 17, 2023

For example, a software company uses an AI-powered voice assistant to provide real-time updates on product development to its enterprise customers, resulting in faster issue resolution and improved customer retention. They can be used for a range of tasks, including customer service, sales, and technical support.

Upselling 10

Upselling Chatbots Virtual Agent Coaching 10

SmartKarrot

DECEMBER 3, 2020

Role: VP, Customer Success Location: Phoenix, AZ, US Organization: States Title As a VP of Customer Success, you will be responsible for setting the Vision & Direction of the Customer Success Team at States Title to achieve Revenue, Customer Retention, and Product Adoption goals.

Enterprise 10

Enterprise Technical Support Accountability Coaching 10

NobelBiz

MARCH 23, 2022

Here are some data and metrics to consider when estimating your revenue: Lifetime Client Value: That is to say, calculate the average length of time your customers remain loyal to you. Customer Retention Rate : This figure reflects the number of customers you have been able to retain in all your campaigns.

contact center solutions 52

contact center solutions Contact Center voip call center software 52

Calabrio

OCTOBER 15, 2019

Using Calabrio Analytics and Sentiment Analysis, Radial identified phrases for and tuned two customer advocacy categories: “advocacy” and “powerless to help.” Radial saw dramatic improvements in customer satisfaction and metrics related to customer perceptions, including a three percent improvement in first contact resolution.

Agent Empowerment 16

Agent Empowerment Technical Support Analytics Gamification 16

Pointillist

JANUARY 25, 2019

This is because most CX practitioners believe that using the two highest values on feedback surveys is the most accurate predictor of customer retention. Call Initiation Metrics and KPIs Customers’ initial contact with a call center has a strong influence on customer perceptions.

Call Center 75

Call Center Metrics Abandon rate Average Handle Time 75