JustCall

MARCH 6, 2023

Implement time-management techniques Here are some popular time-management techniques that you can experiment with and implement for improving agent speed of working: Prioritizing tasks: Make a to-do list and prioritize tasks based on their importance and deadline.

Coaching 52

Coaching Call Center Scripts Construction 52

Nicereply

JUNE 21, 2021

When it, of course, failed, I had to admit my mistake. The customer was angry that I had wasted his time, and negatively impacted his entire team. He likely would have been less angry had I stated I didn’t know and asked for the time to research the right answer. Staying Mentally Strong.

Coaching 124

Coaching Customer advocacy Technical Support Best practices 124

Integrity Solutions

JUNE 29, 2018

Sales Effectiveness Often Starts by Understanding Why Your Sales Managers Still Aren’t Coaching Their Teams. It’s about sales coaching- and sales effectiveness. Sales managers have a stressful job. If it’s so important, why aren’t more sales managers in your organization coaching their people?

Sales 43

Sales Management Coaching Morale 43

Integrity Solutions

MAY 24, 2023

When participants leave sales training, there must be a structured follow-up process that ensures: Accountability for real-world application Repetition Feedback on progress Positive reinforcement and supportive coaching For sales training and skills to turn into a way of doing business, they have to be hard-wired into the culture.

Sales 52

Sales Coaching Accountability Personalization 52

Balto

SEPTEMBER 23, 2022

When you find agents are not following the course you’ve set, solicit feedback and make them part of creating or revising the playbook. At the same time, managers can continuously iterate on their playbooks with little-to-no interaction — giving them valuable time back to their day. Keeping Experienced Agents Engaged.

Scripts 52

Scripts Gamification Benchmark Surveys 52

aircall

NOVEMBER 22, 2022

Operations professionals, of course. This refocusing of priorities has seen operations teams and ops managers, in particular, explore solutions to business challenges that offer streamlined processes and the greatest return on investment (ROI). And who are executives looking at to uncover this more sustainable path forward?

Consulting 62

Consulting Consulting Management Metrics 62

NobelBiz

APRIL 18, 2022

Of course, you might claim that this is how the business operates. Aside from monetary compensation, recognition must be obtained through other ways, such as support, coaching, and training, which will help the agents to develop and advance within the firm. But it’s still emotionally challenging day after day, call after call.

Call Center 52

Call Center Interactive Voice Response Contact Center Gamification 52

Toister Performance Solutions

DECEMBER 7, 2017

Managers are often too busy to prepare employees for training or coach them through implementing new skills afterwards. Will time management training fix the problem? More Resources The short video was from my online course, How to Design and Deliver Training Programs. It often doesn't.

Advertising 24

Advertising Coaching Accountability Time management 24

CustomerSuccessBox

JUNE 8, 2022

Either they’re not getting the right results, or they’re struggling with, you know, showing value internally struggling with earn struggling with upselling, actually, I would say that that’s my forte, like value management to customers and increasing upsell. Q: Any tips for CS leaders who want to manage churn/retention?

Management 52

Management Upselling Accountability Metrics 52

Russel Lolacher

MAY 15, 2023

In this episode of Relationships at Work, Russel chats with CEO, leadership coach and entrepreneur mentor Tammy McKinney on defining and establishing our boundaries at work, including how to defend them. So the first one that emotional intellectual boundaries, and of course, physical boundaries, physical boundaries are pretty obvious.

Coaching 52

Coaching Consulting Consulting Personalization 52

SharpenCX

MARCH 10, 2020

You go through training, get coached to use the company software, and learn to de-escalate situations with angry customers. You’re praised for your low Average Handle Time, high First Call Resolution, and outstanding CSAT Scores. And after a year of dedication, you’re promoted to manager of your call center.

Call Center 67

Call Center Management Coaching Metrics 67

Integrity Solutions

JANUARY 17, 2023

Goal clarity keeps you on course and helps prevent sales burnout. You may have lost a sale or had a tough month, and you feel dejected. Self-doubt creeps in. Those negative emotions and internal pressures can torpedo your activity levels.

Sales 71

Sales Management Personalization Time management 71

NobelBiz

AUGUST 11, 2022

Of course, this translates into better cost-per-minute rates, better coverage, and faster resolutions when it comes to downtimes or any other infrastructure-related issue. Your teams will appreciate the time saved, which increases metrics such as Average Handling Time , Contact Rate, and Average Waiting time.

contact center solutions 52

contact center solutions Contact Center Interactive Voice Response Cloud contact 52

Integrity Solutions

JUNE 19, 2023

“A logical, easy to apply model ensures a consultative selling process, provides continuity for a sales team, and creates that common language, which also makes coaching easier,” he says. Product Knowledge We talk all the time about being able to memorize and repeat product features & benefits is not selling.

Sales 16

Sales Consulting Consulting Time management 16

Russel Lolacher

FEBRUARY 20, 2023

You know, one of the other things we look at is an education, the decline of career and technical education programs, regardless of whether or not those are students who are then going directly into the work world, or people who are just taking the courses. And of course, with a pandemic. Work is another key piece.

Education 52

Education Personalization Employee engagement Coaching 52