COPC

JULY 5, 2017

s resident expert on recruiting, hiring, training and coaching for call centers and CX operations. There are more technical support positions now for all types of products and services as compared to years ago when most technology agents were focused on computers, printers or big household appliances.

Coaching 40

Coaching Scripts Call Center Technical Support 40

NobelBiz

MAY 16, 2023

Hosted technology has been available to the contact center industry for several years, although its market penetration has been modest at best. Scalability and Flexibility: Hosted contact centers enable businesses to easily adapt to changing customer demands and market conditions.

Contact Center 52

Contact Center Customer Service Interactive Voice Response contact center solutions 52

SmartKarrot

SEPTEMBER 23, 2022

Improve the processes to coordinate with technical support and services team to drive overall customer health. Liaise with supporting teams (technical support, professional services, billing, and more) on behalf of the clients. Lead, coach, and empower the customer success team to be successful in their roles.

Technical Support 15

Technical Support Education Customer retention Accountability 15

SmartKarrot

APRIL 22, 2022

Lead, coach, and develop teams, bringing energy and passion for the business. Liaise with supporting teams (technical support, professional services, billing, and more) on behalf of the clients. Collaborate with peers to implement best and next practices and pioneer leading operational excellence. Apply here: [link].

Technical Support 19

Technical Support Upselling Coaching Accountability 19

SmartKarrot

APRIL 3, 2023

Role: Customer Success Manager Location: Berlin, Germany (Hybrid) Organization: Ultimate As a Customer Success Manager you’ll assist 15-20 mid-market customers as their main point of contact during the installation and growth phases of their automation journey. Make note of market movements and potential industry ramifications.

Technical Support 15

Technical Support Accountability SaaS Coaching 15

NobelBiz

MAY 16, 2023

Hosted technology has been available to the contact center industry for several years, although its market penetration has been modest at best. Scalability and Flexibility: Hosted contact centers enable businesses to easily adapt to changing customer demands and market conditions.

Contact Center 40

Contact Center Customer Service Interactive Voice Response contact center solutions 40

SmartKarrot

MARCH 8, 2022

An exceptional thought leader and a brilliant coach to thousands of executives, Allison Pickens, is a leading expert on recurring revenue growth. With over 30 years in the industry, Annette is a professional coach, consultant, customer journey mapping facilitator, thought leader, and influencer. Allison Pickens. Annette Franz.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

Tethr

JULY 11, 2019

Today, Lutron is a major player in the “Internet of Things” and “connected home” market—producing control systems for lighting, ceiling fans, shading and other products that can be controlled from a smartphone, voice assistant or other device. the DIY crowd—people like you and me who buy a Lutron product and install it on our own).

Contact Center 81

Contact Center Government Scripts Surveys 81

Kayako

DECEMBER 17, 2015

” To get the rundown on some of best ways to manage your support over the holidays, we reached out to find out some top tips with some of the best prepared support employees to tackle this holiday season. Now is a great time to enlist Jan from Marketing to help out in Support. Call in Santa’s Elves!

Management 60

Management Technical Support Customer Support Coaching 60

Kayako

DECEMBER 17, 2015

” To get the rundown on some of best ways to manage your support over the holidays, we reached out to find out some top tips with some of the best prepared support employees to tackle this holiday season. Now is a great time to enlist Jan from Marketing to help out in Support. Call in Santa’s Elves!

Management 48

Management Technical Support Customer Support Coaching 48

SmartKarrot

FEBRUARY 10, 2021

Role: VP, Customer Success – AMERICAS Location: Fairfax, VA, US Organization: Daon As a VP Customer Success, you will ensure profitable delivery of customer deployments and consulting projects. Identify new sources of consulting services revenue. Assist in the identification and development of new business within customers.

Upselling 10

Upselling Construction Technical Support Consulting 10

SmartKarrot

JULY 14, 2021

Providing timely support for escalated concerns including customer damage claims, payment disagreements, and driver/contractor suspensions or platform removals. Work cross-functionally with Sales, Marketing, Engineering, and Finance to deliver the best customer experience for the customers. This is a “player/coach” role by design.

Customer advocacy 10

Customer advocacy Technical Support Finance Consulting 10

Netomi

JANUARY 5, 2022

Her areas of expertise include market research, program management, marketing, instructional design, and training. Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

SmartKarrot

JANUARY 4, 2021

Role: Vice President, Customer Success Location: San Francisco Bay Area, US Organization: BrightEdge As a Vice President, Customer Success, you will consult on strategic initiatives and opportunities to drive innovation and value for customers. Collaborate with Marketing to develop new initiatives to find and attract future customers.

Technical Support 10

Technical Support Education Accountability Upselling 10

SmartKarrot

DECEMBER 3, 2020

Collaborate with VP of Sales, Product Leadership, Marketing Leadership, and Operations Leadership to ensure cross-functional alignment to customer value. Work closely with the marketing/commercial team to deliver insights into how we should communicate with leads and prospective clients.

Enterprise 10

Enterprise Technical Support Accountability Coaching 10

SmartKarrot

MAY 25, 2022

Apply here: [link] Role: Director, Customer Success Location: Remote, Los Angeles, CA, US Organization: Pacvue As a Director of Customer Success, you will build, manage, coach, and lead the Customer Success team for Pacvue Advertising. Make customers successful by providing high-quality technical support and service.

Education 3

Education Technical Support Upselling Advertising 3

NobelBiz

MARCH 23, 2022

Jason Cutter, CEO of Cutter Consulting Group. However, we mentioned earlier that the call center market is more dynamic than ever. Coaching, recording, and other on-the-spot solutions There are numerous ways to boost your ROI with today’s call center technologies. Including social media, Webchat, SMS and more.

contact center solutions 52

contact center solutions Contact Center voip call center software 52

Netomi

FEBRUARY 28, 2022

From introducing cryptocurrency to the Latin America market, to offering a free learning online platform for students and playing a key role in the digital transformation of health services, these leaders are making waves in the CX space, and inspiring others along the way. Erin Wallace – VP, Integrated Marketing, thredUP.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64