Coaching Construction Customer Experience Morale 
Nicereply
JUNE 20, 2023
Recruiting a customer experience talent is always a challenge. If a hiring mistake is made, the impact on the team, and company, can mean delays in projects, reduced morale, or at worst a disruptive pivot of a team. All experience is not equal, and when designing a job description, you should consider those profile details.
SharpenCX
MAY 31, 2023
High turnover rates not only lead to increased recruitment costs but also impact the overall customer experience. In this blog post, we’ll explore effective methods for retaining call center agents, ultimately paving the way for improved customer experiences and business success.
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SharpenCX
JUNE 10, 2021
Start with coaching and training. Create a strategy that sets your agents up for success, and coach them to always improve and reach their personal goals. Use in-line training paired with automation to cut down on the time you spend searching for coaching moments. Give your agents constructive feedback.
Callminer
MAY 11, 2020
Ultimately, disgruntled employees can even have a negative impact on the customer experience , as unhappy employees are less likely to go the extra mile to ensure that your customers are satisfied. Meet Our Panel of Customer Service & Customer Experience Managers: Anh Trinh. Take responsibility.
Playvox
MARCH 12, 2024
In contrast, low agent motivation is linked to high attrition rates in contact centers, resulting in increased recruitment and training costs, along with a negative impact on overall team morale. Many of Playvox’s customers leverage tools like gamification to motivate their teams.
Fonolo
SEPTEMBER 21, 2023
That could also mean something on your front end is broken, impacting the customer experience and your agent performance. Cultivating a culture where everyone embraces both positive and constructive feedback can help bolster your contact center’s productivity. Avoid making blanket statements without evidence.
Ann Michaels and Associates
JULY 21, 2023
Deliver feedback constructively, highlighting successes, and offering actionable suggestions for improvement. Offer Training and Coaching: If specific areas of improvement are identified for multiple agents, consider providing additional training or coaching sessions to address these areas comprehensively.
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