Global Speech Networks

JANUARY 11, 2022

That’s why your contact centre must be equipped to address the increasing online demand of banking customers. Here are some reasons why your organisation should consider moving to a cloud-based contact centre. Streamline service delivery. Contact centres have a simple solution: Cloud Contact Centre Technology.

Finance 52

Finance Technology Customer Experience Cloud contact 52

Hodusoft

JULY 12, 2021

What has not changed, however, is reaching for our phones to call customer service contact center agents, for a myriad of issues. In fact, throughout the pandemic period, contact centers witnessed long waits. Public bodies and corporations both used contact centers for outreach and business. .

Contact center software 52

Contact center software Contact Center Interactive Voice Response Cloud contact 52

JustCall

MARCH 7, 2023

Contact centers enable your business to be agile and leverage all possible digital touchpoints to reach the target audience. Furthermore, the real-time communications facilitated by contact centers enable higher levels of customer service. You need to consider whether you have real estate to spare for the contact center.

Contact Center 52

Contact Center Multichannel Contact center software contact center solutions 52

VocalCom

OCTOBER 9, 2017

Sales agents may be motivated to do their job well, but they need the right tools to help them perform at their best. Here are five ways companies can empower sales agents to reach their optimal performance. Recording sales agent calls can help supervisors identify any weaknesses that need to be addressed.

Sales 48

Sales Scripts Contact center software Gamification 48

VocalCom

OCTOBER 9, 2017

Sales agents may be motivated to do their job well, but they need the right tools to help them perform at their best. Here are five ways companies can empower sales agents to reach their optimal performance. Recording sales agent calls can help supervisors identify any weaknesses that need to be addressed.

Sales 48

Sales Scripts Contact center software Gamification 48

VocalCom

DECEMBER 11, 2017

As smartphone use continues to grow, it’s imperative for brands to offer mobile-optimized customer service. IVR is therefore ideal for customers on the go, allowing them to reach out for support even when they are in-store. The post 5 Key Benefits of IVR for Customer Service appeared first on Vocalcom Blog.

Interactive Voice Response 89

Interactive Voice Response Customer Service Self service Contact center software 89

Serenova

JUNE 24, 2020

In fact, events like the COVID-19 pandemic present unique, valuable opportunities for organizations to provide loyalty-building customer interactions that create long-term growth. Effectively seizing the opportunity takes an omnichannel cloud contact center. And the truth is, most contact centers aren’t there yet.

Call Center 40

Call Center Multichannel Contact Center contact center solutions 40

Fonolo

APRIL 6, 2020

The Best Apps for Virtual Contact Center Teams. We’re going to walk you through some of the best remote contact center technology and apps to use for your business and remote teams. You can have an automatic dialer and provide general customer support through call recording and its many other functions.

Contact Center 108

Contact Center Average Handle Time Call Center Multichannel 108

Fonolo

JANUARY 9, 2018

Research firm Ovum released a new edition of their great report, “Selecting a Multichannel Cloud Contact Center”. Who should attend: VPs & Directors of Customer Service. VPs & Directors of Contact Centers. VPs & Directors of Customer Experience. Thursday, January 25 th at 2:00 PM ET.

Call Center 65

Call Center Multichannel APIs Contact Center 65

VocalCom

APRIL 9, 2018

While artificial intelligence helps brands deliver personalized customer experiences, the technology also offers another major benefit: proactive customer service. Artificial intelligence can analyze customer data, empowering companies to solve problems before they arise while giving customers richer experiences.

Customer Service 48

Customer Service Self service Contact center software Chatbots 48

VocalCom

OCTOBER 16, 2017

What began as a fun and innovative way to communicate with friends is now an essential business tool for delivering customer service. Here are six social customer service rules your brand needs to know—and follow—right now. Social customer service must be a priority.

Customer Service 54

Customer Service Contact center software Customer advocacy Contact Center 54

Fonolo

FEBRUARY 27, 2018

The juggernaut cloud computing service has grown to become a business with $20B in annual sales. Ovum recently released a report called “Selecting a Multichannel Cloud Contact Center”. The Amazon Layer: Sometimes it seems like Amazon’s AWS powers half of the internet. Another View.

Call Center 99

Call Center APIs Contact Center SaaS 99

3CLogic

OCTOBER 28, 2022

Midway through 2022, management software giant SAP released the next generation of its business intelligence CRM software, SAP Service Cloud. According to SAP’s release announcement , the new “intelligent SAP Service Cloud revolutionizes customer service by delivering meaningful customer connections throughout a customer life cycle.”.

contact center solutions 52

contact center solutions Cloud contact Contact Center Interactive Voice Response 52

Revation Systems

MARCH 2, 2022

SAN FRANCISCO–( BUSINESS WIRE )–Revation Systems (“Revation”), a leader in cloud-based engagement and communication solutions, has closed a majority investment from Invictus Growth Partners (“Invictus”). This is important to the marketing, sales and support center functions of contact centers.

Multichannel 12

Multichannel Healthcare Finance Contact Center 12

VocalCom

DECEMBER 18, 2017

Every second wasted results in fewer sales and missed opportunities for delivering great customer service. Here are six ways predictive dialers can drive successful sales and customer service experiences. Increased sales.

Abandon rate 89

Abandon rate Contact center software CRM Call Logging 89

VocalCom

JANUARY 1, 2018

These days, most companies recognize the importance of mobile optimization for the customer experience. Indeed, as customers increasingly use their smartphones on the go, brands must offer mobile-friendly sites and easy ways to obtain customer service. Brands may use geolocation in different ways to entice customers.

Contact center software 89

Contact center software Chatbots Contact Center Personalization 89

VocalCom

JULY 31, 2017

Brands may also learn which aspects truly satisfy their customers and may then devote more attention to further optimizing successful practices. Identifying gaps in service or communications. Customer journey maps also reveal where gaps may exist in customer service. Increased sales.

Journey mapping 48

Journey mapping Contact center software Interactive Voice Response Upselling 48

VocalCom

OCTOBER 24, 2017

However, IVR menus must be tested regularly to make sure customers are being routed efficiently and that information is truly up to date. For example, product recalls, sales events, and increased demand for customer service during peak seasons are all good reasons to update your IVR menus.

Self service 91

Self service Interactive Voice Response Contact center software Banking 91

Vcaretec

JULY 27, 2022

Omnichannel is a way of providing the customers with uninterrupted and effortless customer service. It communicates with the customers in the way they want, whether through SMS, call, email, or webchat. OmniChannel in Contact Center. Omnichannel Cloud Contact Center. OmniChannel in Telecom.

Call Center 52

Call Center Multichannel Contact Center Technical Support 52

VocalCom

SEPTEMBER 11, 2017

alone, making this generation a prime customer demographic with tremendous spending power. Here are five millennial digital trends every brand should consider when optimizing sales and marketing practices. This means that more than ever, it’s essential to optimize the mobile experience with features that facilitate the sales process.

Contact center software 48

Contact center software Sales Contact Center Surveys 48

VocalCom

SEPTEMBER 11, 2017

alone, making this generation a prime customer demographic with tremendous spending power. Here are five millennial digital trends every brand should consider when optimizing sales and marketing practices. This means that more than ever, it’s essential to optimize the mobile experience with features that facilitate the sales process.

Contact center software 48

Contact center software Sales Contact Center Surveys 48

VocalCom

FEBRUARY 19, 2018

Consider personalizing video content based on a customer’s position in the sales cycle. Potential or new customers may appreciate content that explains company values and presents brand history. Other customers who are further along on the sales journey might benefit from tutorials. Personalize your videos.

Contact center software 96

Contact center software Entertainment Advertising Contact Center 96

VocalCom

JUNE 4, 2018

As customer service trends continue to shift toward personalized and emotionally connected experiences, it is more important than ever to understand how customers feel. While most companies collect feedback in some form, many are going a step further by implementing Voice of the Customer, or VOC, processes.

Contact center software 48

Contact center software Feedback Surveys Contact Center 48

VocalCom

SEPTEMBER 25, 2017

Here are six golden rules for effective telemarketing that sales agents should follow. While scripts are essential for the sales pitch, it’s actually better to improvise greetings so that they don’t sound scripted and sound natural instead. Be natural and calm. The best way to make leads listen is by speaking to them calmly.

Telemarketing 48

Telemarketing Scripts Contact center software CRM 48

VocalCom

JULY 16, 2020

Vocalcom cloud contact center technology allows Simplify to deploy a single tool standardized across all of its contact center platforms to gain agility, ensure optimal service quality for its customers and the patients, and facilitate remote working for its agents. SIMPLIFY employs 250 associates. About Vocalcom.

contact center solutions 62

contact center solutions Cloud contact Contact Center Coaching 62

VocalCom

DECEMBER 25, 2017

Chat, SMS, social media…there are so many channels these days for customer service. Not only do customers have their preferred channels, but they are also expecting you to deliver the best service possible on these channels at all times. In our modern world, customers have many choices and may feel overwhelmed.

Contact center software 88

Contact center software Surveys Contact Center Customer retention 88

VocalCom

NOVEMBER 13, 2017

Customers want an incentive to open brand emails. For example, rather than merely announcing an upcoming sales event, include a discount code that may be redeemed easily. Your customers will understand that anytime your brand sends an email, there’s a great offer waiting for them. Personalize your communications.

Marketing 48

Marketing Contact center software Upselling B2B 48

VocalCom

APRIL 30, 2018

These goals should be concrete tasks that can be accomplished by every department, from the executive branch to the customer service teams. When employees understand what is expected of them, the entire organization will function more efficiently and deliver on your brand’s promises to customers. Improving customer experiences.

Journey mapping 48

Journey mapping Contact center software Interactive Voice Response Contact Center 48

VocalCom

SEPTEMBER 4, 2017

Every brand should offer clear privacy policies and terms of service. Customers should know whether their data is being shared with third parties and should have the right to opt out if desired. In addition, all information regarding sales (such as deliveries, returns, and exchanges) should be shared. Allow customers to opt out.

Contact center software 48

Contact center software Interactive Voice Response Contact Center Sales 48

Dialer 360

SEPTEMBER 26, 2022

Today, customer service can take place across multiple touchpoints, and it is important to have a multichannel contact center solution that can integrate multiple channels and provide seamless customer service. Contact centers have seen a significant transformation thanks to the digital revolution.

Multichannel 26

Multichannel Contact Center contact center solutions voip 26

VocalCom

SEPTEMBER 25, 2017

Here are six golden rules for effective telemarketing that sales agents should follow. While scripts are essential for the sales pitch, it’s actually better to improvise greetings so that they don’t sound scripted and sound natural instead. Be natural and calm. The best way to make leads listen is by speaking to them calmly.

Telemarketing 48

Telemarketing Scripts Contact center software CRM 48

VocalCom

NOVEMBER 13, 2017

Customers want an incentive to open brand emails. For example, rather than merely announcing an upcoming sales event, include a discount code that may be redeemed easily. Your customers will understand that anytime your brand sends an email, there’s a great offer waiting for them. Personalize your communications.

Marketing 48

Marketing Contact center software Upselling B2B 48

VocalCom

JUNE 19, 2017

While the omnichannel approach makes it easier than ever to engage customers, few channels match the potential of live chat for delivering both great service and increased sales. Here are six tips for optimizing the live chat experience for increased sales and customer satisfaction.

Contact center software 48

Contact center software Analytics Wait times Contact Center 48

VocalCom

MAY 22, 2017

According to a SinglePoint report, SMS open rates exceed 99%, making it a highly reliable channel for customer engagement. Consequently, more and more brands are embracing SMS as an ideal channel for delivering great customer service and launching effective marketing campaigns. It’s convenient to use. It’s efficient.

Customer Experience 48

Customer Experience Telemarketing Contact center software Contact Center 48

VocalCom

FEBRUARY 4, 2019

Rather, limit data access to just the employees who interact with customers directly—such as customer service and sales agents. Put data in the right hands. Your company does not have to share data with all employees.

Contact center software 54

Contact center software Contact Center Accountability Personalization 54

VocalCom

AUGUST 21, 2017

When brands hold themselves accountable for their behaviors, customers take notice and support them. For example, brands should describe their products and services clearly, offering detailed information regarding prices, reimbursement policies, privacy policies, and customer service availability. Creativity.

Customer Experience 48

Customer Experience Abandon rate Contact center software Interactive Voice Response 48

VocalCom

AUGUST 7, 2017

For example, paying attention to click-through rates of links communicated through marketing emails, text messages and other channels can reveal whether or not a marketing strategy is leading to actual sales. Brands may use such information to share information regarding sales events and extra discounts that may be applied in-store.

Big data 48

Big data Customer Experience Average Handle Time Abandon rate 48