Multichannel Contact Center: an Ultimate Manual
AUGUST 24, 2022
Clients favor using three or more digital channels of contact with a firm - this is the data provided by McKinsey research. The multichannel cloud contact center is a new trend in the contact center industry and buyer service. It has been already stated - the needs of a client contain a wish to own an opportunity for multichannel communication. This is the reason why the cloud contact center solution must possess several digital channels.