NobelBiz

MAY 16, 2023

Of course, seasoned contact center professionals will smile with nostalgia, remembering the good old days when the trusted landline call was the only communication channel an agent had to deal with. Fast forward a couple of decades into the present day, and we get a completely different picture.

Contact Center 52

Contact Center Customer Service Interactive Voice Response contact center solutions 52

JustCall

AUGUST 26, 2022

Cloud kitchens, offices, storage, meetings, and now cloud contact centers have come a long way. Contact Center as a Service (CCaaS): What is it? CCaaS or Contact Center as a Service is a cloud-powered contact center software or platform that a business may subscribe to monthly or yearly.

Contact Center 52

Contact Center Interactive Voice Response Contact center software Call Center 52

NobelBiz

MAY 16, 2023

Of course, seasoned contact center professionals will smile with nostalgia, remembering the good old days when the trusted landline call was the only communication channel an agent had to deal with. Fast forward a couple of decades into the present day, and we get a completely different picture.

Contact Center 40

Contact Center Customer Service Interactive Voice Response contact center solutions 40

Serenova

MAY 29, 2020

Crisis presents the uncommon opportunity to deliver customer interactions that build unshakable loyalty. Across every channel—call center phone number, chat, email, SMS, social media messenger—use contact center software to provide agents with a complete history of customer interactions across channels. The Cloud.

Best practices 83

Best practices Contact Center Interactive Voice Response Average Handle Time 83

NobelBiz

JULY 19, 2022

However, when it comes to customer service or sales departments that are using advanced contact center software to receive or make calls all day, you can’t afford to make mistakes or you’ll lose a prospect or a client. What is Call Whispering for Contact Centers?

Contact Center 52

Contact Center Contact center software Coaching Telecommunications 52

NobelBiz

FEBRUARY 22, 2023

Call center shrinkage is calculated using the following formula: Shrinkage = (Number of Agents Needed to Handle Clients/Number of Agents Available) x 100 Or Shrinkage = ((Total Hours of External Shrinkage + Total Hours of Internal Shrinkage)/Total Hours Available) x 100 How to keep Shrinkage under control?

Call Center 52

Call Center contact center solutions Contact Center Cloud contact 52

NobelBiz

FEBRUARY 13, 2024

NobelBiz OMNI+ takes the capabilities of Predictive and Power Dialing to the next level, transforming the contact center landscape with its versatile suite of dialing options. This tool is ingeniously designed to present client information alongside contact details before the call is made.

call center software 59

call center software Call Center Interactive Voice Response Contact Center 59

Serenova

MAY 29, 2020

Crisis presents the uncommon opportunity to deliver customer interactions that build unshakable loyalty. Across every channel—call center phone number, chat, email, SMS, social media messenger—use contact center software to provide agents with a complete history of customer interactions across channels. Every time.

Best practices 84

Best practices Contact Center Interactive Voice Response Average Handle Time 84

VocalCom

MARCH 12, 2018

The contact center is, without question, an intense environment. To keep agents organized and focused, managers may present them with a rigid protocol. Agent empowerment is equally essential, and that means giving agents a voice when establishing contact center practices.

Contact Center 91

Contact Center Agent Empowerment Interactive Voice Response Contact center software 91

NobelBiz

MARCH 29, 2022

To improve your customer service system, we propose you pair your satisfaction surveys with a cloud contact center solution (CCaaS). Indeed, combining a cloud contact center solution with a CRM is an excellent way to better your customer relationships and acquire more relevant data.

Contact Center 52

Contact Center Cloud contact contact center solutions Brand ambassadors 52

VocalCom

FEBRUARY 19, 2018

Potential or new customers may appreciate content that explains company values and presents brand history. To deliver the very best in customer service, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences.

Contact center software 96

Contact center software Entertainment Advertising Contact Center 96

NobelBiz

OCTOBER 18, 2021

Call center shrinkage is calculated using the following formula: Shrinkage = (Number of Agents Needed to Handle Clients/Number of Agents Available) x 100 Or Shrinkage = ((Total Hours of External Shrinkage + Total Hours of Internal Shrinkage)/Total Hours Available) x 100 How to keep Shrinkage under control?

Call Center 52

Call Center contact center solutions Contact Center Cloud contact 52

VocalCom

FEBRUARY 12, 2018

Be sure to present your secure methods clearly so that customers know exactly how you are taking steps to protect them. To deliver the very best in customer service, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences.

Contact center software 86

Contact center software Self service Interactive Voice Response Contact Center 86

NICE inContact

JULY 17, 2019

Relying on mobile call center agents presents unique obstacles and call for unique solutions. Frontline Group experienced a tough year of struggling with a hosted telephony provider, as well as problems like excessive system downtime and inadequate reporting software.

Contact center software 54

Contact center software Contact Center outsourcing Best practices 54

SharpenCX

MARCH 18, 2020

Aside from your cloud contact center platform, agents will need access to your knowledge base, customer files, SOPs, CRM, and ticketing system, too. Partner with IT to get the most-used resources online and available to your work from home call center agents, first. Sometimes, sentiment gets lost over the phone.

Call Center 94

Call Center Morale Coaching Cloud contact 94

NobelBiz

FEBRUARY 22, 2023

With our cloud contact center software OMNI+, you have a personalized Reports Engine at your disposal that allows you to harness the power of data. However, when confronted with a poorly designed IVR, presenting infinite options, or failing to consider all circumstances, the consumer is frequently lost.

Interactive Voice Response 52

Interactive Voice Response Wait times Call Center Abandon Call 52

NobelBiz

FEBRUARY 18, 2023

With our cloud contact center software OMNI+, you have a personalized Reports Engine at your disposal that allows you to harness the power of data. However, when confronted with a poorly designed IVR, presenting infinite options, or failing to consider all circumstances, the consumer is frequently lost.

Interactive Voice Response 52

Interactive Voice Response Wait times Call Center Abandon Call 52

NobelBiz

FEBRUARY 21, 2022

Whatever the driving force behind this transition, it is important to consider the technological advancements that have occurred in the contact center space in recent years. In that regard, Cloud Contact Center Solutions (CCaaS) are replacing old technologies and opening up new potential for organizations.

Contact center software 52

Contact center software Contact Center contact center solutions Cloud contact 52

NobelBiz

MARCH 14, 2023

10 Pain Points Contact Centers and Debt Collection Agencies Face When Dealing with Compliance 1. Inadequate Technology Solutions Inadequate or out-of-date technology solutions present a serious impediment for businesses. Which is integrated with our OMNI+ cloud contact center omnichannel solution.

Contact Center 52

Contact Center Scripts Call Center Government 52

NobelBiz

FEBRUARY 22, 2023

Campaign Management is made easier: For outbound calls, this simplifies the administration and presentation of local caller-ID. Here’s how it works: NobelBiz assists contact centers in optimizing their operations in order to increase contact rates and profitability.

Contact Center 52

Contact Center Real estate contact center solutions Sales 52

NobelBiz

FEBRUARY 22, 2023

Campaign Management is made easier: For outbound calls, this simplifies the administration and presentation of local caller-ID. Here’s how it works: NobelBiz assists contact centers in optimizing their operations in order to increase contact rates and profitability.

Contact Center 52

Contact Center Real estate contact center solutions Sales 52

NobelBiz

MARCH 21, 2023

Factors to Consider When Choosing a Progressive Dialer Software Best Practices for Implementing a Progressive Dialer into your Contact Center What is a Progressive Dialer? A Progressive Dialer refers to a contact center software that automates outbound calling. What is progressive dialing?

Contact Center 52

Contact Center contact center solutions Call Center Best practices 52

NobelBiz

FEBRUARY 15, 2021

Different Dialing Technologies Now that you have injected your contacts and are ready to reach them the next question is, which dialing method to choose for your Telemarketing Campaign? Let’s not forget that we now live in the digital world and that clients are more and more present on social media. Should you go for Preview?

Telemarketing 52

Telemarketing Scripts CRM Contact Center 52

NobelBiz

JANUARY 10, 2021

As a result, a Chatbot is presented as a real solution for improving customer experience in a call center. Chatbots present themselves as an essential solution for handling requests across all channels of communication, from websites to mobile applications, social media, and more. This is the very essence of our Omni+ product.

Chatbots 52

Chatbots Call Center Virtual Agent Scripts 52

NobelBiz

FEBRUARY 28, 2019

Following that, the IVR system joins the game and communicates with the consumer via voice response, presenting several possibilities for him to input the one he has selected. Because contact centers get a high volume of calls, it is inefficient to have one or more personnel screen them and route them to the appropriate team agents.

Interactive Voice Response 52

Interactive Voice Response Contact Center call center software Call Center 52

NobelBiz

APRIL 24, 2023

We proudly announce that NobelBiz has partnered with Awaken Intelligence to bring a user-friendly and versatile scripting tool to its cloud contact center omnichannel ecosystem called OMNI+ Awaken Scripting. Contact centers can now reap the full list of benefits that come with an integrated and automated scripting tool.

Scripts 52

Scripts Contact Center Contact center software Cloud contact 52

NobelBiz

JANUARY 24, 2022

A comment, a present, a reward, a delicious dinner, a bonus, a raise, training in a nice atmosphere, a gift card, or increased flexibility in managing work hours… there are several methods to recognize accomplishment.

Contact Center 52

Contact Center Call Center Scripts Technology 52

NobelBiz

FEBRUARY 22, 2023

Whatever the driving force behind this transition, it is important to consider the technological advancements that have occurred in the contact center space in recent years. In that regard, Cloud Contact Center Solutions (CCaaS) are replacing old technologies and opening up new potential for organizations.

contact center solutions 52

contact center solutions Contact Center Cloud contact Contact center software 52

NobelBiz

NOVEMBER 9, 2021

It is an approach that connects the development of services and products with the present demands of a certain sector of consumers in order to maximize the company’s long-term financial worth in each segment. Then what does it mean to be customer-centric? Being “customer-centric” in a company’s strategy goes beyond being “customer-focused.”

Customer centricity 52

Customer centricity Contact Center Brand ambassadors CRM 52

NobelBiz

FEBRUARY 7, 2022

Reporting is essential for managing your IVR system To improve your IVR over time and tailor your contact center services to customers’ issues, it is critical to examine your call flows and callers’ behavior. You must assess the relevancy of the options presented and the efficacy of the communications and services given.

Interactive Voice Response 52

Interactive Voice Response Contact Center contact center solutions Feedback 52

NobelBiz

NOVEMBER 26, 2021

Most of the time, this option allows you to provide feedback to your consultants following the phone conversations and, if required, present them with the keys to better. Listen to Bruce share his ideas on How to Train Call Center Agents Remotely Correctly and Efficiently. But the key here is knowledge.

Best practices 52

Best practices Management Contact Center Cloud contact 52

NobelBiz

JANUARY 3, 2024

Check out our latest webinar episode Fireside Chat: 2023 Contact Center Industry Recap & Future Projections Pro Tips for Understanding 2023’s Industry Landscape and Predicting Trends in 2024. Call centers must invest in tools and training to ensure adherence to evolving regulations while maintaining operational efficiency.

Call Center 105

Call Center Contact center software Contact Center Chatbots 105

NobelBiz

APRIL 25, 2023

A great number of contact centers are struggling to make ends meet but are still reluctant to make the necessary changes to achieve a better cost to benefits ratio. This article is here to tell you that cost reduction needs to be a top priority for contact centers worldwide in the present-day crisis environment.

Call Center 52

Call Center Average Handle Time First call resolution Contact Center 52

Aspect

OCTOBER 25, 2017

The following three reason will help you convince your boss it’s time for a call center makeover. Move to the Cloud and Save Money. When companies make the move to a cloud contact center, they recognize cost-savings immediately. Old-school traditional premise systems require a large upfront CAPEX investment.

Contact Center 162

Contact Center Cloud contact Call Center Interactive Voice Response 162

NobelBiz

APRIL 11, 2023

This doesn’t mean that present AI applications can’t aid agents: One way that AI can assist human agents is by providing them with relevant information and suggestions in real-time. How can ChatGPT Reduce Costs for Contact Centers? Assisted intelligence refers to the use of AI technology to support human agents in their work.

Contact Center 52

Contact Center Chatbots Contact center software Customer Support 52

NobelBiz

APRIL 5, 2022

Training and adapting to the remote work environment As businesses attempt to provide a uniform and consistent client experience, the transition to remote and hybrid workforce in contact centers has presented new obstacles. Look no further than NobelBiz Omni+!

Contact Center 52

Contact Center Interactive Voice Response First call resolution Call Center 52

NobelBiz

MARCH 14, 2022

Local Caller ID Technologies Local Caller ID is a technology that allows call centers that make outbound calls to control the caller ID (CLI) that is presented to the receiver. Local Caller ID directly boosts your contact rates, the number of outbound calls answered by clients, and, by extension the conversion rate.

Contact Center 52

Contact Center Scripts Average Handle Time Cloud contact 52