ClientSuccess

OCTOBER 17, 2018

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. We’ve compiled a list of 12 Customer Success Best Practices That Can Positively Impact Your Work as a CSM. Let’s get started!

Best practices 56

Best practices Chief Customer Officer Customer advocacy SaaS 56

ChurnZero

JANUARY 8, 2021

With their visibility elevated, Customer Success leaders stepped up to carry the weight of their fellow revenue-driven teams and prove their value within the broader organization. With Customer Success demand at an all-time high, we expect to see more of its leaders join the executive ranks in the coming months and years.

Chief Customer Officer 98

Chief Customer Officer Healthcare Customer centricity Customer retention 98

ChurnZero

DECEMBER 27, 2019

This relatable post covers how to handle when the customer is not always right (shocking!) , tell a customer they’re a poor fit, and manage customer s who ignores deadlines and meetings. . 2019 SaaS Awards Program in the Best SaaS Product for Customer Services/CRM category . 2019 is almost a wrap.

Chief Customer Officer 64

Chief Customer Officer SaaS B2B Best practices 64

Squelch

MAY 17, 2019

One session we highly recommend is “Best practices for aligning your organization around the customer” led by Elisabeth Zornes and Colleen Berube, Zendesk’s chief customer officer and chief information officer, respectively. We wish all attendees a safe voyage and look forward to meeting you!

Chief Customer Officer 40

Chief Customer Officer Best practices Feedback Marketing 40

ChurnZero

MARCH 3, 2020

Top 10 Must Attend Conferences in 2020 for Customer Success Professionals. I’m not talking about a vacation (although those days off are also oh so very important) but I’m talking about, stepping out of the office for a day or two to attend a conference. Pulse Date: May 13 – 14 2020 Location: San Francisco, CA.

SaaS 72

SaaS Chief Customer Officer Best practices B2B 72

ClientSuccess

OCTOBER 10, 2018

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. If no one immediately pops to mind, picture explaining this in a meeting with your CEO. Don’t focus on making your customers happy.

Management 70

Management Chief Customer Officer Best practices Consulting 70

ChurnZero

DECEMBER 13, 2019

Emilia , Partner at Winning by Design, gives Customer Success leaders a practical blueprint to execute incremental change that won’t overwhelm your team. Coaches have regular meetings with their teams. I’m not talking about an hour-long, boring meeting. Let’s meet. Customer Success Resource.

Coaching 72

Coaching Chief Customer Officer Education Accountability 72