SmartAction

MARCH 7, 2023

This is especially true for those cutting-edge companies that have wisely made multichannel communication a central part of their support model. If IVAs drive the CAI platform that lies at the heart of multichannel communication strategies, then the IVA has fully moved from “nice-to-have” to “must-have” status.

Multichannel 85

Multichannel Virtual Agent Self service Accountability 85

Creative Virtual

DECEMBER 13, 2018

It’s been another exciting year not only for Creative Virtual as a company, but also for the virtual agent, chatbot and live chat industry, with lots of new developments and innovation. This was the fourth time a group of runners from Creative Virtual did a 10k in support of the RSPCA. Congratulations!

Virtual Agent 40

Virtual Agent Transportation Chatbots Multichannel 40

Netomi

APRIL 7, 2022

A multichannel ticketing system that collects support tickets from various channels (such as email and social media), and organizes them in a single interface. Alone we are one, yet together we are stronger,” Alexandra da Silva Rodrigues, Radisson Hotel Group’s Strategical Advisor for Global Contact Centers, noted in a recent Netomi webinar.

CRM 52

CRM Brand ambassadors Analytics Chatbots 52