SharpenCX
FEBRUARY 24, 2023
That means providing hyperpersonalized service across all channels, from your brick-and-mortar locations, to social media and voice, to chatbots and beyond. Enter AI Chatbots* Chatbots are a type of artificial intelligence that can simulate human conversation. Training doesn’t have to involve a half-day seminar.
Fonolo
AUGUST 17, 2021
Ask agents for feedback, resolve issues, monitor performance, and take active steps to boost morale in the office. From seminars and videos to group training and one-on-one coaching sessions, there is no excuse to slack on agent training. Call center performance doesn’t only rest on your agents’ shoulders.
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Anexa BPO
NOVEMBER 6, 2022
The theme of this year’s EXPO RC was “Innovation and Digital Transformation,” and the event featured a wide range of workshops, seminars, and panel discussions on topics such as artificial intelligence, chatbots, and customer experience management.
Callminer
MAY 27, 2020
Encourage team managers to provide feedback about employee performance in both a formal and informal setting. Ensure that performance review is a two-way process, where employees are encouraged to provide their feedback, too.” When reviewing, it’s important to set achievable goals for your employees. ” – Tarika.A,
TeleDirect
JULY 1, 2021
And the need for inbound call center and outbound call center services is stronger than ever, despite the myth that chatbots and AI are taking over contact center communication. Want to ensure your next big seminar gets the most people in the seats? Constant feedback. Seminar & event registration. Order processing.
CSM Magazine
AUGUST 6, 2021
You can also use the IT system to conduct productivity tests and encourage your employees to participate in seminars. Take anonymous tests and feedback from your team to determine the changes that can be made within the company. Once your employees are trained to use the system, you will notice a spike in productivity and efficiency.
CSM Magazine
JUNE 29, 2021
Get Customer Feedback. Without customer feedback, it’s impossible to improve the customer experience. By regularly attending seminars and taking part in other education, they will be able to keep their skills and knowledge current. Go Digital.
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