CSM Magazine

MARCH 22, 2023

The Democratisation of AI Continues At Sabio, we’re excited about the impact that these tools could have on customer service and customer experience in the contact centre – a topic that our Chief Innovation Officer, Stuart Dorman, discussed at our recent Disrupt event.

Engineering 52

Engineering Chatbots CRM Customer Service 52

Fonolo

JANUARY 23, 2018

Sometimes spikes are from unforeseen events: the network is down, a product got recalled, etc. If you’re interested in how all these factors can combine together to yield cost savings for your call center, check out our eBook, The ROI of Call-Backs for Your Call Center. ChatBots Step Up to the Plate. See this success story.

Call Center 141

Call Center Abandon rate Contact Center outsourcing 141

Creative Virtual

OCTOBER 6, 2020

A direct quote of the explanatory theme for this Customer Service Week says: “The impact of events affecting the world today have changed the way in which companies and their employees engage with customers.” Cue the virtual agents, chatbots and virtual assistants. By Rachel F Freeman, Operations Director.

Virtual Agent 52

Virtual Agent Wait times Chatbots Employee engagement 52

Clarabridge

FEBRUARY 19, 2019

There is often another related event that complicates the transaction and causes a channel switch. Understanding the co-occurrence of such related events to the main transaction is key to designing a digital solution that solves for not just the most basic intents but the more complicated scenarios that may result in channel switching.

Customer Service 40

Customer Service Chatbots Contact Center Feedback 40

REVE Chat Blog

MARCH 4, 2020

Prequalify leads with chatbots. Using a chatbot for B2B lead generation can be an excellent way to boost communication between potential customers and your business. A well defined chatbot service can really help a business grow. Key lead generation ideas of implementing chatbots. Attend industry-related events.

B2B 71

B2B Best practices CRM Sales 71

Inbenta

JANUARY 17, 2022

Climate issues that have been featured in the news, events like COP26, and films like Don’t Look Up, have only heightened public awareness on the need to care for the planet. This can be through FAQ pages, chatbots, or knowledge bases that help customers get what they want swiftly and reduce the burden on customer support teams. .

Customer Service 98

Customer Service Self service Chatbots B2B 98

REVE Chat Blog

NOVEMBER 21, 2019

With the help of consistent newsletters, events or seminars/webinars you can educate your leads in the best way. Unbounce implemented a chatbot and named it Unbounce that engaged the website visitors by: Providing a few basic options for your visitors to choose from. How do chatbots help in lead generation? Lead Qualification.

Best practices 77

Best practices B2B Sales Chatbots 77

ProProfs Blog

JUNE 25, 2021

It could be an ebook or a free gift voucher. Similarly, if you can check for an event like your website visitor clicking on a back button or typing a different URL, you can trigger an exit popup survey. Other than popup surveys , website surveys take the form of feedback buttons, chatbots, longform surveys, and more.

Surveys 78

Surveys Feedback Chatbots Customer Support 78

ChurnZero

SEPTEMBER 16, 2021

Some events that might be good opportunities to reach out to your customer base include: New product launches. New resources, such as ebooks or upcoming trainings and webinars. Is a chatbot the best way to address this concern, or would a hotline be more helpful for customers with immediate issues?

Customer retention 52

Customer retention SaaS Education Feedback 52