Inbenta

JANUARY 17, 2022

Climate issues that have been featured in the news, events like COP26, and films like Don’t Look Up, have only heightened public awareness on the need to care for the planet. Growing self-service options for customers. Customers increasingly expect organizations to offer self-service support.

Customer Service 98

Customer Service Self service Chatbots B2B 98

TechSee

FEBRUARY 21, 2022

Service organizations –including BPOs — across the spectrum – from HVAC and automotive parts to consumer appliances and office equipment – are using AI to optimize the customer experience (CX), lower costs , and streamline their back-office operations. Target Marketing and Advertising. Boost Staffing.

Automotive 109

Automotive Transportation Telecommunications Self service 109

Creative Virtual

DECEMBER 7, 2021

With travel and in-person events still restricted this year, we kept our focus on producing content that could be shared, read, and watched virtually over digital channels. Gluon includes updates to our chatbot, virtual agent, and live chat technologies as well as a re-architecture of our V-Portal orchestration platform.

Virtual Agent 52

Virtual Agent Chatbots Enterprise Education 52

Creative Virtual

DECEMBER 10, 2020

I don’t need to tell you that not everything went as planned, but there were still some bright spots for us and the chatbot, virtual agent and live chat industry. They turned to our team for advice and assistance in keeping their virtual agent and chatbot solutions updated and proactively relieving pressure from their contact centres.

Virtual Agent 52

Virtual Agent Chatbots Technology Personalization 52

Creative Virtual

OCTOBER 6, 2020

A direct quote of the explanatory theme for this Customer Service Week says: “The impact of events affecting the world today have changed the way in which companies and their employees engage with customers.” Cue the virtual agents, chatbots and virtual assistants. By Rachel F Freeman, Operations Director.

Virtual Agent 52

Virtual Agent Wait times Chatbots Employee engagement 52

REVE Chat Blog

NOVEMBER 21, 2019

Education – Once you create awareness you must build trust for your products and services. With the help of consistent newsletters, events or seminars/webinars you can educate your leads in the best way. Chatbots have revamped the way brands interact and engage their customers. How do chatbots help in lead generation?

Best practices 77

Best practices B2B Sales Chatbots 77