When Adding Call-Backs to Your Call Center, Beware The “Free” Option
Fonolo
JANUARY 23, 2018
The call center experience is under great scrutiny from today’s consumers. Sometimes spikes are from unforeseen events: the network is down, a product got recalled, etc. Call-backs will help you cope with these spikes in call volume by deferring calls till a time when there is more agent capacity.
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