Aspect
OCTOBER 25, 2018
We recently held the first in a series of breakfast seminars outlining the current challenges being faced by customer contact teams. Breakfast seminar programme. If you’d like further information on the content of this seminar or details on further breakfast seminars contact us here. The current landscape.
COPC
JUNE 11, 2019
seminar series in China brought us to Shanghai. This seminar took place on May 17 and was a great success with participants from industries spanning technology, internet, finance, automobile, outsourcing and more. Making the most of AI and setting up metrics to measure its performance was a hot topic during the seminar.
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SharpenCX
FEBRUARY 24, 2023
Banks have long been struggling to keep up with digital customer experience expectations. It’s time for banks to take their customer experience to the next level. Let’s dive into 4 ways banks can hyperpersonalize customer experiences at scale. faster than their competitors.
Creative Virtual
MARCH 25, 2019
According to Frost & Sullivan , customer experience will overtake product and price as the number one means of differentiation for organisations by 2020. Companies that get their customer experience (CX) right are rewarded, with 74% of consumers spending more with a business due to a history of good service.
Fonolo
AUGUST 17, 2021
To optimize your call center’s performance, you need to think about improving your customers’ experience. After all, customer-centric companies are 60% more profitable. While incredible customer service should always be a call center’s goal, it shouldn’t be your only goal. But it’s not enough.
Anexa BPO
NOVEMBER 6, 2022
The theme of this year’s EXPO RC was “Innovation and Digital Transformation,” and the event featured a wide range of workshops, seminars, and panel discussions on topics such as artificial intelligence, chatbots, and customer experience management.
aircall
MARCH 1, 2021
Despite the many technological advancements in customer service—like the development of chatbots and self-servicing tools—86% of consumers would still rather interact with a real person over a robot. In other words, give your customer service reps these tools to succeed, and you’ll drive higher revenues for your business overall.
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