Aspect

OCTOBER 25, 2018

We recently held the first in a series of breakfast seminars outlining the current challenges being faced by customer contact teams. Breakfast seminar programme. If you’d like further information on the content of this seminar or details on further breakfast seminars contact us here. The current landscape.

Interactive Voice Response 48

Interactive Voice Response Chatbots Self service Enterprise 48

SharpenCX

FEBRUARY 24, 2023

Banks have long been struggling to keep up with digital customer experience expectations. It’s time for banks to take their customer experience to the next level. Let’s dive into 4 ways banks can hyperpersonalize customer experiences at scale. faster than their competitors.

Banking 76

Banking Personalization Customer Experience Chatbots 76

Fonolo

AUGUST 17, 2021

To optimize your call center’s performance, you need to think about improving your customers’ experience. After all, customer-centric companies are 60% more profitable. While incredible customer service should always be a call center’s goal, it shouldn’t be your only goal. But it’s not enough.

Call Center 156

Call Center Abandon rate Average Handle Time First call resolution 156

Creative Virtual

MARCH 25, 2019

According to Frost & Sullivan , customer experience will overtake product and price as the number one means of differentiation for organisations by 2020. Companies that get their customer experience (CX) right are rewarded, with 74% of consumers spending more with a business due to a history of good service.

Customer Experience 40

Customer Experience Virtual Agent Chatbots Interactive Voice Response 40

CSM Magazine

JUNE 29, 2021

Here are some ways the financial sector can measure their customer service, identify gaps and take steps to improve the customer experience (CX). Get Customer Feedback. Without customer feedback, it’s impossible to improve the customer experience. Offer Self-service.

Customer Service 52

Customer Service Self service Education Finance 52

aircall

MARCH 1, 2021

Despite the many technological advancements in customer service—like the development of chatbots and self-servicing tools—86% of consumers would still rather interact with a real person over a robot. Keeps the customer feeling valued. Delivers exceptional customer experiences.

Customer Experience 62

Customer Experience Customer Service Call Center First call resolution 62

Aspect

MARCH 20, 2018

The science of human language and understanding and what it brings to the modern contact centre will be under the spotlight, as we showcase our work with our customers to bring digital assistants to life. Tomorrow (Wednesday 21 st March) at 11.45am, Dr Michaud will present a seminar, Why contact centres need NLP technologies , in Theatre 11.

Self service 9

Self service Chatbots Technology Customer Experience 9