Aspect

APRIL 20, 2018

For a company that is trying to decide whether to use chatbots to serve customers, those questions matter. Because companies know that interactions are probably going to begin with a question, they need to program customer service chatbots to determine the intent of the message — i.e., what it is the customer wants.

Chatbots 51

Chatbots Engineering Scripts Banking 51

GetFeedback

APRIL 25, 2019

The marketing world is moving at a breathtaking pace. As marketing advances, it becomes more branched-out and gives even the smallest brands a chance to be seen and heard. After several weeks of analysis and market survey, I’ve come up with a list of the best modern marketing strategies every company needs to try today.

Marketing 68

Marketing outsourcing Entertainment Construction 68

NobelBiz

APRIL 23, 2024

Call centers are equipped with tools that allow agents to quickly access a debtor’s full account information, ensuring that every interaction is informed and constructive. Brayan Carpio Senior Call Center Manager, Call4You Marketing “The technology aspect of NobelBiz stood out compared to the competition, and also the great team!

Customer centricity 94

Customer centricity Contact Center Technology Telemarketing 94

The Northridge Group

MAY 2, 2023

The most recent version of ChatGPT, which is based on GPT-4 and was released in March 2023, is OpenAI’s latest and most advanced chatbot. ChatGPT’s state-of-the-art tools make it possible for users to easily construct sophisticated Conversational AI applications quickly and efficiently.

Contact Center 67

Contact Center B2C Chatbots B2B 67

AWS Machine Learning

AUGUST 1, 2023

Popular uses include generating marketing copy, powering chatbots, and text summarization. These models can be fine-tuned and deployed to endpoints under your AWS account, giving you full ownership of model weights and script codes. It offers an easy-to-use API and Python SDK, balancing quality and affordability.

Healthcare 78

Healthcare APIs Scripts Engineering 78

Xaqt

JANUARY 28, 2020

Once a transcript is generated, either through speech-to-text or a chatbot, it gets handed-off to the Natural Language Understanding (NLU) engine. The natural language bot receives a script and then processes and synthesizes the speech. The NLU engine is where the customers' request gets interpreted by the Cognitive IVR.

Interactive Voice Response 52

Interactive Voice Response Engineering Call Center Chatbots 52

JustCall

MARCH 29, 2022

Ample opportunities will come up in the future to incorporate automation into your marketing and sales. Perhaps the most common implementation of sales automation that most of us have interacted with is chatbots. This is where chatbots come into play. Email marketing. Storage of important information. Sales strategies.

Sales 52

Sales Interactive Voice Response Contact center software CRM 52