CCNG
NOVEMBER 9, 2021
COVID sent agents to work remotely, and the current job market will keep them there. This means that while AI technology is repeatable, the training data that these AI models rely on isn’t. This first step is easy, requires little technical lift, and has the added benefit of providing insights to training, marketing and product teams.
CCNG
AUGUST 5, 2021
I am not ashamed of that fact, but the one phrase that I have said over and over is "If I had access to the technology of today back then, I would have been dangerous.” Even if you don't yet have access to these fantastic technologies, share with the rest of the organization what you know. I am an old school contact center person.
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CCNG
OCTOBER 4, 2023
History though teaches us that technological advancements often pave the way for new job horizons. In all of these cases, the technology removed some roles and then created new roles: mechanics for the steam engines, digital marketers, web designers and analysts for the web stores, and programmers for the word processors.
CCNG
APRIL 13, 2021
CCaaS vendors keep up with market trends and regularly implement new capabilities and new versions of their software. This approach is faster, more scalable, prevents the need to purchase new technology and improves overall ROI. She is a long-time CCNG member, Town Hall facilitator, and blog contributor.
CCNG
FEBRUARY 15, 2023
Originally published in 1993, this book revolutionized marketing when it was first published. Considered a radical rethinking of marketing basics, this bestselling book has become today's bible for marketers. It is about a technology-generated discontinuity that will compel businesses to compete in a totally new way.” “In
CCNG
MAY 17, 2023
Information on the internet is often Marketing, self-promotion or an opinion. In Summary The technology used to communicate with your customers is continually evolving and new communication channels are being introduced all the time. Brad Shaw is the CEO of livepro based in North Sydney AUS and a CCNG corporate member.
CCNG
JUNE 16, 2021
The immediate takeaway from all of this is that new laws governing AI are likely coming, and that it’s now a perfect moment to examine how we build, market, and implement AI such that we ensure it’s ethical and compliant. I spoke in detail with CCNG President David Hadobas and IV.AI Owen McGrath is Head of US Sales with IV.AI
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