case 
Callminer
OCTOBER 24, 2022
In CallMiner’s continued work with mortgage lenders and financial institutions, we’ve identified four key use cases for conversation intelligence technology. Read this blog for more.
Beyond Philosophy
JUNE 8, 2023
Therefore, we will look at how to create a case for change Watch Colin talking about this on YouTube: Subscribe to our YouTube channel here to see all the latest videos! I suspect that most people who create business cases know what they want to achieve and their goal. You can build a great business case in isolation.
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Steve DiGioia
JANUARY 18, 2021
By now you must have heard about the famous “McDonald’s Hot Coffee Case”. The McDonald’s Hot Coffee Case and the Customer Experience. “In Liebeck’s case was far from an isolated event. So, what can we take away from this case, besides the obvious fact that the coffee as served is too hot for consumption?
ShepHyken
DECEMBER 2, 2022
There is a strong business case for providing an excellent customer experience. . Building the business case. Given the clear value behind long-term customer loyalty, it’s easy to build a strong business case for a seamless customer experience. In a recent survey by SuperOffice , 45.2% Enabling agents.
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In the complex ecosystem of CX tools developed for disparate use cases, metrics, and processes, Verint ranked as Exemplary through thorough analysis of product and customer experience in the Index. Verint is named an Exemplary Leader in the 2023 Customer Experience Management Value Index by Ventana Research.
Callminer
JANUARY 9, 2023
Read this blog to better understand what real-time analytics is and how it works, as well as 25 real world examples of how organizations across a range of industries benefit from real-time analytics.
Upstream Works
MARCH 28, 2024
Our latest blog post explores three practical vertical use cases for video engagements in contact centers. The post 3 Use Cases for Video CX in the Contact Center appeared first on Upstream Works.
Speaker: Keith Kmett, Principal CX Advisor at Medallia
🗺 Practical Use Case: Learn practical strategies and techniques for implementing CX orchestration to enhance your customer journeys. You will gain insights into how to use journey maps to identify pain points, opportunities, and touchpoints where orchestration can make the most impact.
Speaker: Steve Pappas, Chief Strategist, Startup and Early Stage Growth Advisor, Keynote Speaker, CX Podcaster
Through actual case studies, Steve will analyze companies that have harnessed the potential of AI-driven conversations to transcend CX boundaries. By enhancing efficiency and personalization while elevating customer satisfaction and loyalty, conversational AI serves as a powerful catalyst propelling a CX revolution like never before!
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In this whitepaper you will learn about: Use cases for enterprise audio. Deepgram Enterprise speech-to-text features. How you can label, train and deploy speech AI models. Overview of Deepgram's Deep Neural Network. Why Deepgram over legacy trigram models.
Speaker: Richard Kenny, Sr Marketing Manager - Contact Center, Poly; Roger Lee, VP Customer Success, Gridspace; and Ron Owens, SVP Operations, Avtex
In case you missed the original live recording of this CCNG Fireside Chat, we invite you to register and join us for the replay. The new year is here and it's time to plan for the ever-changing needs within our industry. Industry experts from Avtex, Poly, and Gridspace will share what they have learned in 2020 to help us prepare for 2021.
Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic
At the same time, manual coaching techniques are time-intensive and deliver feedback on a handful of cases, resulting in a high attrition rate and poor customer experience.
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Forecasting is no easy task. It can be difficult to schedule the right amount of agents at the right time. Download our ebook to learn how to reduce overstaffing and understaffing, lower customer wait times and improve the customer experience with proper forecasting.
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When support needs peaked for video game developer Wooga, they brought in multilingual player support from ModSquad. Learn how this customized solution helped them save money, grow their player base, and free up more time to create compelling, engaging games.
Speaker: Sam Hahn, VP of Technology & Technology Evangelist, eGain Corporation
Barriers to adoption include identifying use-cases, getting and sustaining funding, formulating a strategy, and lack of staff skills. You will learn top trends, proven use-cases, best practices, and real-world at-scale success stories for contact center AI. Want to know how to overcome these impediments, and succeed with AI in 2019?
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