Back Office Centers

AUGUST 16, 2022

Our highly qualified data mining outsourcing experts gather information from the web or scanned files and put it into a simple format to retrieve. Outsourcing data mining has been a possibility recently. Here is a list of our main data mining outsourcing services. Outsourcing data mining has been a possibility recently.

outsourcing 40

outsourcing Telecommunications Healthcare Marketing 40

Vistio

FEBRUARY 5, 2024

Business Process Outsourcing (BPO) BPO companies handle diverse client needs and require agents who can adapt to different industries and customer demands. ServiceSim immerses agents in health insurance-related scenarios, equipping them with the knowledge and empathy to address sensitive healthcare matters effectively.

Call Center 52

Call Center Healthcare Government Coaching 52

Global Response

DECEMBER 21, 2023

As onshoring—or domestic outsourcing—continues to grow in popularity, many companies are wondering if it’s worth investing in domestic outsourcing help, especially considering that it’s generally more expensive than offshoring. How should you choose an onshore outsourcing partner? Is the investment worth it?

Call Center 62

Call Center outsourcing Finance Healthcare 62

Global Response

MARCH 27, 2024

Case studies: success stories in call center optimization Implementing big data analytics in call centers is a transformative strategy. Here are three case studies of companies that successfully implemented call center analytics. Challenges and considerations Big data analytics is not without its challenges.

Big data 62

Big data Call Center Analytics Interactive Voice Response 62

Global Response

FEBRUARY 13, 2022

If so, it might be time to outsource customer service to a dedicated call center. Hiring an outsourced call center can be a major lifesaver—or a major headache, if done poorly. Do we want to have an in-house or outsourced call center? Are you hoping to enhance your customer experience this year? are they data-focused?

Call Center 62

Call Center outsourcing Automotive Analytics 62

Hodusoft

FEBRUARY 22, 2024

Outsourcing IT services to MSPs allows businesses to focus on their core competencies, such as: Area of Expertise: Many businesses have certain specialized expertise. When they outsource IT services to MSPs, they get the time and resources to focus on their core competencies.

outsourcing 52

outsourcing Analytics Technology Finance 52

Quality Contact Solutions

JULY 19, 2018

Here are a few examples of current B2B outbound, inbound and multi-channel call center client programs: Healthcare Industry Case Study. The client has an internal telemarketing sales organization (called Medallion Group) and they outsource the small and medium accounts to Quality Contact Solutions.

Telemarketing 63

Telemarketing Inbound sales Outbound sales outsourcing 63

Global Response

FEBRUARY 13, 2022

Either way, it might be time to outsource your call center. Business process outsourcing (BPO) is, as the name suggests, outsourcing one or many of your business operations to a third-party provider or service. A call center is just one of the many business processes that can be outsourced. So, what is a BPO call center?

Call Center 62

Call Center outsourcing Business Process Outsourcing Telemarketing 62

Global Response

FEBRUARY 13, 2022

Inhouse vs. outsourced call centers. Outsourced call center: An outsourced call center is a call center partner outside of a given organization that works with the business to perform call center functions, including staffing and training a team, performing call center activities, and so on.

Call Center 62

Call Center Interactive Voice Response outsourcing Contact Center 62

EPIC Connections

NOVEMBER 16, 2017

For example, EPIC Connections recently assisted a healthcare records company and a transportation company in identifying potential call center partners that had experience with similar programs. Case studies or client success stories. Productized or industry-specific offerings. Innovation in your industry. Relationship Strength.

Call Center 35

Call Center Transportation Healthcare Accountability 35

Fonolo

JUNE 9, 2014

For some outsourced call centers (BPOs), missing a service level could result in financial penalties — or even the loss of their contract! Here’s a great case study on a company that reduced abandonment rate: First Service Credit Union. And for many call center managers, maintaining these service levels is a top priority.

Service level 96

Service level Call Center Abandon rate Metrics 96