Global Response

JULY 23, 2023

Our world-class employees receive the best-in-class training and coaching so they can eat, sleep, and breathe your brand. Outsourcing also requires you to relinquish some control over day-to-day operations and workflows, which can also reduce service quality and key metrics. In most cases, probably not.

Call Center 62

Call Center outsourcing Bilingual agents Service level 62

SmartKarrot

JANUARY 13, 2023

Proactively work with the sales team on upsells and expansion opportunities while mitigating potential churn risks. You’ll participate in webinars and the creation of case studies, present at company meetings, and write blogs and articles. Share knowledge and socialize customer performance and its results with the rest.

Upselling 19

Upselling Best practices Engineering Coaching 19

SmartKarrot

MARCH 9, 2023

Create and use metrics to gauge and monitor consumer loyalty and satisfaction. Control important team KPIs, including churn, upsells, adoption, and activity management. lead a high-performing team by recruiting, coaching, and inspiring them. To spot patterns and areas for improvement, track and analyse client data.

Upselling 19

Upselling Benchmark SaaS Accountability 19

SmartKarrot

FEBRUARY 1, 2022

Role: VP of Customer Success Location: Remote, New York, United States Organization: Teampay As a VP of Customer Success, you will coach the team on strategies for building trusted advisor relationships. Oversee customer onboarding, strategic business reviews, success plans, contract renewals and upsell opportunities.

Accountability 19

Accountability Healthcare Upselling Metrics 19

SmartKarrot

OCTOBER 27, 2022

Role: Director of Customer Success Location: Remote, United States Organization: Givelify As a Director of Customer Success, you will advise customers as a trusted partner on use-cases, fundraisinggiving strategies, and Givelify products and services. Conduct detailed customer workflow analysis and identify customer success metrics.

Upselling 19

Upselling SaaS Coaching Best practices 19

SmartKarrot

JULY 29, 2021

Develop and report on customer success metrics across a variety of metrics and measures, working to continuously improve the results. Engage in the direct support, coaching, and development of direct reports. Identifying opportunities to upsell new products or services to clients based on their evolving requirements.

Upselling 12

Upselling Entertainment Metrics Coaching 12

SmartKarrot

AUGUST 26, 2022

Do the work of winning renewals and driving expansion and upsell. Track customer metrics and maintain customer health scorecards with clear action plans. Coach customers to be product experts and train their teams on best practices so they become increasingly self-sufficient.

Best practices 19

Best practices Upselling Analytics Coaching 19