JustCall
MARCH 10, 2023
Customers do not have to wait in queues or be put on hold, and issues get resolved in the very first call. Fortunately, call center call flow is a secret ingredient that can bring you one step closer to this utopia. Here’s everything you need to know about call flows. What is Call Flow?
SharpenCX
JUNE 28, 2023
It seems customer service is now the yardstick by which consumers measure brands. In addition to making purchase decisions based on price, quality, and brand experience, consumers also seek out companies with fast, convenient, and helpful customer support. What Call Center Metrics Should You Measure?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
JustCall
APRIL 4, 2023
In this blog, we will explore the inbound call center agent duties and understand how to create a solid inbound call agent job description. Who Is an Inbound Call Agent? They should also be able to handle customer complaints, process orders or requests, and maintain accurate records of interactions with customers.
Taylor Reach Group
MAY 23, 2018
This transition will allow for a smooth and successful implementation of a “ship-to-home” strategy, serving the needs of the online ordering and direct-to-home customers. The customer service and relations operation expansion will support the expected increase in demand for e-commerce. “In About Taylor Reach Group, Inc.,
SharpenCX
FEBRUARY 17, 2021
Your customer’s first touchpoint with your brand often isn’t with an agent, it’s with your IVR. So when seeking out a phone system to fit your customer needs, make sure an intuitive IVR is on the list. Intelligent routing and call flows help your customers get to resolutions faster. . A Partner in Service .
OctopusTech
MAY 5, 2020
There needs to be a cloud-based reporting tool, whether proprietary or third-party through which the teams can share documents, day-end reports, and other important data. During this lockdown that continues in different parts of the world, customers are all stuck at home with time on their hands. Using Cloud-Based Tools.
EPIC Connections
SEPTEMBER 10, 2018
During this first phase, it’s critical that a company assess its internal needs and create and document business requirements. Service Level Objectives. Call flows relating to customer services. Inbound call services. IVR routing and self-service goals. Dialer functionality.
Expert insights. Personalized for you.
40 
Let's personalize your content