Freshcaller
OCTOBER 15, 2018
IVR or Interactive Voice Response is a system that reads out a menu or list of options during a phone call, and depending on the input (keypress made by the caller) received, redirects the call to the next level of menu options or to the right person. What is it that makes people dislike your IVR experience?
Callminer
AUGUST 1, 2017
Most call centers struggle with efficiency at one time or another. And because efficiency is directly tied to minimizing overhead costs in the call center, it’s a prominent challenge. Find out what you can do today to boost efficiency and improve call center performance by reading our pros’ responses below.
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Fonolo
JANUARY 29, 2019
We have 17 gifts for you today, or rather, 17 intriguing facts about call centers! You may know a few of these already, but trust us: It never hurts to revisit some of the pivotal advancements, trends, stats, and interesting facts that have made waves in the call center industry (both past and present). Call backs anyone?
Talkdesk
MARCH 17, 2020
In response to the COVID-19 pandemic, many global agencies have issued travel advisories or restrictions, large conferences and entertainment events have been canceled, and companies are beginning to ban business-related trips. Call centers are overloaded with heavy volumes resulting in long hold times and time-to-callback.
SharpenCX
DECEMBER 9, 2020
Callers often mistake automated voices for live agents, so if they hear the same message repeated too frequently, they may get frustrated. There’s plenty of room for creativity when it comes to entertaining your customers. Improve your IVR. Research found that improving IVRs contributes to lower call abandonment rates.
DMG Consulting
AUGUST 16, 2022
When it comes to service or sales activities, consumers are thrilled to interact with an intelligent self-service solution that knows who they are, regardless of the channel in which they interact; is able to handle a majority of their requests; and has the sensitivity to know when to transfer them to a live agent.
JustCall
MARCH 23, 2023
Well, IVR could help you fix this little problem easily. IVR Interactive Voice Response is a telephone-based menu system that allows the identification, routing, and segmentation of callers to the most suitable agent within a workforce. How does IVR work? IVR is the first responder to a call.
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