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3 Luxury Brand Call Center Essentials

Global Response

Managing call center operations for a luxury brand demands that you hold every component of customer service to a higher standard. With such a saturated e-commerce environment, top-tier service is even more vital to gaining a competitive edge, and optimizing your contact center is a great place to start.

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Best Practices for Call Center Quality Assurance

TeleDirect

Any business relies on its call center to handle customer communication, field inbound calls, execute market-friendly outbound strategies, and more. It all starts with a call center quality assurance system. Boost Call Center Quality Today – Keep These Practices on Your Radar. Evaluate agents.

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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

Most call centers struggle with efficiency at one time or another. And because efficiency is directly tied to minimizing overhead costs in the call center, it’s a prominent challenge. Find out what you can do today to boost efficiency and improve call center performance by reading our pros’ responses below.

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5 Reasons Not To Ignore the Rants of Your Call Center Agents

Uniphore

No need to dig through thousands of threads across Quora, Reddit, Facebook, and Twitter to hear what your call center agents are REALLY saying about their jobs… We took care of that for you. Nobody was listening when these call center agents were ranting about their everyday challenges. Well, at least, we tried.

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How to Choose the Right Call Center for your Business

IdeasUnlimited

With the assistance of trusted BPO firms, more and more companies are beginning to outsource their customer support to third-party call centers. This proves to be a more cost-effective solution compared to setting up an in-house contact center. Maximum Call Volume. Maximum Call Volume.

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17 Surprising Stats About Call Centers

Fonolo

We have 17 gifts for you today, or rather, 17 intriguing facts about call centers! You may know a few of these already, but trust us: It never hurts to revisit some of the pivotal advancements, trends, stats, and interesting facts that have made waves in the call center industry (both past and present). Call backs anyone?

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How to Choose the Right Call Center for your Business

IdeasUnlimited

With the assistance of trusted BPO firms, more and more companies are beginning to outsource their customer support to third-party call centers. This proves to be a more cost-effective solution compared to setting up an in-house contact center. Maximum Call Volume. Maximum Call Volume.