Will AI Render the Human Call Center Agent Obsolete?
CCNG
DECEMBER 20, 2023
Artificial intelligence (AI) and Robotic Process Automation (RPA) remain two of the hottest topics in call centers. Not only that, but recent advancements like Generative AI and ChatGPT have emerged as powerful solutions for customer service. The End of Human Interaction in Call Centers? More on that later.)
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