Talkdesk

SEPTEMBER 8, 2016

From time-to-time, your call center team members will be met with challenging customer interactions. These interactions can trigger agents to make common call center mistakes. Replace these common call center missteps with more careful responses, and you can turn around even your most frustrated customers.

Call Center 40

Call Center Customer Service call center software Accountability 40

aircall

AUGUST 4, 2021

Indeed, experts encourage companies to focus on team-building exercises to enhance loyalty and engagement in their remote workforce. However, the push towards a hybrid workforce will change the landscape of team-building exercises, which means that the activities companies regularly used before the COVID-19 pandemic will most probably change.

Employee engagement 108

Employee engagement Consulting Consulting Morale 108

Global Response

MARCH 20, 2023

Are your call center interactions taking too long? ACW includes things like post-call processing or tracking, updating customer data, scheduling follow-ups or tracking KPIs. To calculate your AHT, simply add the total talk time + total hold time + total after-call work time and then divide by the total number of calls.

Average Handle Time 62

Average Handle Time Scripts Call Center Interactive Voice Response 62

Callminer

SEPTEMBER 23, 2020

Outbound call centers depend on skilled and well-trained agents as much as useful software to consistently meet business goals. Keeping an outbound call center operating efficiently means making the most of both the talent you have on hand and the tools you can afford to implement. Aim to connect.

Best practices 182

Best practices Call Center Outbound sales Telemarketing 182

Dialer 360

JUNE 19, 2018

The idea of working from home or home based call center has picked up popularity in these years. Despite the fact that there are the advantages and disadvantages for this type of call center, the work-at-home model merits genuine consideration. A quiet place, as long as call center is your motive!

Call Center 20

Call Center voip Telemarketing call center software 20

JustCall

JULY 28, 2021

But, you can go a step further and monitor them in real-time with live call monitoring. This usually comes as a part of call center software. You can join agents during calls with prospects and simply listen to the conversations, with listening. Conduct SWOT Analysis Exercises.

Best practices 52

Best practices Sales Management Coaching 52

Talkdesk

FEBRUARY 3, 2017

When you think about contact center jobs, you probably imagine people wearing headsets and answering calls in front of computer screens staring at call center software all over the world. When you think of people with contact center jobs, you probably don’t look in the mirror.

Contact Center 40

Contact Center call center software Customer centricity Call Center 40

Vistio

FEBRUARY 5, 2024

Call centers are hubs of customer interaction and service, where agents handle numerous calls, each with unique challenges. Therefore, it is vital for call centers to invest in proper training and rehearsals to ensure their agents are well-prepared for diverse customer issues.

Call Center 52

Call Center call center software Feedback Personalization 52

aircall

DECEMBER 21, 2016

However, there are ways to exercise patience and become less quick to anger. Have you given Aircall’s cloud-based call center software a shot? The post 10 Customer Satisfaction Skills That Agents Cannot Do Without appeared first on Customer Experience & Cloud Call Center | Aircall Blog.

Scripts 84

Scripts Call Center CRM call center software 84

SharpenCX

FEBRUARY 25, 2020

Whether it’s exercise, drinking more coffee, watching Netflix during our lunch break, we all have our efforts to decrease our stress. Stress is a reality in the workplace, especially in call centers. Call centers are the front lines. But reducing call center stress (for you and your agents) matters.

Call Center 76

Call Center Morale Metrics Abandon rate 76

aircall

DECEMBER 21, 2016

However, there are ways to exercise patience and become less quick to anger. Have you given Aircall’s cloud-based call center software a shot? When the person on the other line is struggling to understand what you’re explaining, or if the resolution to their problem is slow-going, you’ll need to be patient.

Scripts 48

Scripts CRM call center software Call Center 48

Fonolo

JUNE 17, 2015

But training new and old employees on an ongoing basis can be tough, so here’s a guide to contact center training, along with our top call center training ideas and methods you can put into practice: Our 15 Most Powerful Call Center Training Methods Are: Hold regular training sessions. What is call center training?

Call Center 96

Call Center Gamification Coaching Contact Center 96

JustCall

APRIL 5, 2023

Cloud call center software is essential for modern businesses. However, as there are many options out there, business owners often get confused with regards to choosing the right software. For instance, most of them get confused between JustCall vs Talkdesk. With JustCall, these integrations are available in-house.

Interactive Voice Response 52

Interactive Voice Response Virtual Agent Multichannel voip 52

Freshcaller

OCTOBER 17, 2018

Similarly, your business which is in the age of Cloud needs a call center software that is agile, quick-to-market and delightful to use. But, is Aircall the best call center software that your business deserves? An ideal call center system should let the business go to market in a flash.

call center software 60

call center software Transportation Call Center Interactive Voice Response 60

Freshcaller

OCTOBER 17, 2018

Similarly, your business which is in the age of Cloud needs a call center software that is agile, quick-to-market and delightful to use. But, is Aircall the best call center software that your business deserves? An ideal call center system should let the business go to market in a flash.

call center software 40

call center software Transportation Call Center Interactive Voice Response 40