ViiBE Blog
APRIL 8, 2021
Customers typically contact call centers when they are unable to resolve a problem with a product or service on their own. The key to satisfying the customer in search of a solution is the call center experience. The call center experience is the overall interaction between the customer and the call center.
Global Response
OCTOBER 26, 2022
Managing call center operations for a luxury brand demands that you hold every component of customer service to a higher standard. With such a saturated e-commerce environment, top-tier service is even more vital to gaining a competitive edge, and optimizing your contact center is a great place to start.
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Fonolo
APRIL 16, 2019
And like many others, this meant starting out in a call center, answering the phone calls of helpless software users, as a lowly, humble Technical Support Representative (TSR). . Call center agents of all kinds have a difficult task. The Real Call Center Confession. But it hasn’t become that yet.
ViiBE Blog
MAY 13, 2021
Customers often contact a call center when they are frustrated or experiencing an issue with a product or service. In the background, entire systems run behind the scenes to manage their call and put them in touch with a representative as efficiently as possible. There are different types of call centers.
Etech
FEBRUARY 19, 2018
Call centers have come along was from the institutions that emerged in the 1960s to efficiently handle high volumes of customer calls. For many consumers call center agents are the face of the companies they are reaching out to, as they may be the first, if not the only contact customers have. Empower Employees.
TRUSTID
FEBRUARY 25, 2019
To help us better understand the current state of today’s call center fraud threats, the recent BetaNews Q&A, “How contact centers have become a prime target for hackers,” explores why fraudsters focus on call centers, and what organizations can do to prevent attacks.
SmartAction
NOVEMBER 22, 2023
Artificial Intelligence (AI) provides an unprecedented opportunity to revolutionize the call center experience for the 59% of your customers who prefer telephone communication. We’re not talking about the time-consuming interactive voice response (IVR) of the past that provided a less-than-optimal customer experience.
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