When IVR meets Visual Assistance – Retaining the Lost Waiting Time

TechSee

Interactive voice response (IVR) is a technology that allows a computer to interact with customers through the use of voice and touch-tone telephone keypad. For example, a customer calls to report trouble with his washing machine.

4 AI Trends that will Transform the Telecom Industry in 2019

TechSee

Nokia launched its own machine learning-based AVA platform , a cloud-based network management solution to better manage capacity planning, and to predict service degradations on cell sites up to seven days in advance. “Alexa, launch Netflix!”.

What is Hosted Call Center Software? A Definition of Hosted Call Center Software, Advantages, and Best Practices for Choosing the Right Delivery Model

Callminer

Hosted call center software is a delivery model that differs from on-premise software and shares some characteristics with cloud-based software. Here’s a look at hosted call center software, its advantages, and best practices for choosing the right delivery model for your call center.

Call Center Software: How to Choose the Best Software (Tips & Best Practices)

Callminer

There are a number of call center software solutions on the market, comprising more than half a dozen types of these tools. That’s not to mention the number of software tools that integrate with the various call center software solutions.

Voice Broadcasting Benefits Your Business In Several Ways – Find Out How

Hodusoft

The solution is voice broadcasting. A sophisticated yet simple to use voice broadcasting solution does more than just send recorded voice messages to a select target audience. Monitor your campaigns in real time and send SMS to follow up a voice message.

7 Steps to Effectively Select a Cloud-Based Call Center Software System

Outsource Consultants

Contact centers are constantly trying to keep up to date with TCPA compliance. In a recent article , Mckay Bird discusses the challenges many call centers face when trying to stay complaint and how one false move can lead to expensive lawsuits and fines. 4) Call recording.

Voice Broadcasting Benefits Your Business In Several Ways – Find Out How

Hodusoft

The solution is voice broadcasting. A sophisticated yet simple to use voice broadcasting solution does more than just send recorded voice messages to a select target audience. It is simple in that it is a hosted voice broadcasting software which means you do not need to install any additional hardware. Monitor your campaigns in real time and send SMS to follow up a voice message. Technical Broadcasting Software Voice broadcasting software

What Is CCaaS? Regenerate Your Contact Center as a Service

Dialer 360

Entirely, the transitioning call center to the virtual cloud. Eventually, this is for more to adopt the call center as a service solution. Contact Center As A Service). Call center as a service is providing the exact capabilities. Call Center

25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

Most call centers struggle with efficiency at one time or another. And because efficiency is directly tied to minimizing overhead costs in the call center, it’s a prominent challenge. Meet Our Panel of Contact Center Experts: .

4 Communication Channels to Examine When Selecting a Cloud Software Solution

Outsource Consultants

The process of selecting the right cloud-based call center software solution is lengthy and time consuming. A Google search, colleague referral, and a few phone calls to vendors will not result a sound business decision. Interactive Voice Recognition.

The Talkdesk Advantage: A Cutting-Edge Contact Center that is Simple To Use

Talkdesk

A smooth, quick phone call that promptly resolves the issue for the customer can improve critical KPIs and create a raving, loyal fan. However, where most companies get it wrong is in thinking that a smarter contact center solution means investing in more complex one.

5 Cloud Call Center Software Pricing Models to Consider

Outsource Consultants

In a recent article , Nancy Seby discusses how contact centers use cloud software to reduce costs and also as a backup for disaster recovery. Seby’s article goes into detail on how exactly cloud call center software can help during these crises. Voice Broadcast.

Why a PBX is Not a Replacement for Call Center Software

Talkdesk

Your call center is an integral piece in your company’s customer satisfaction, sales volume and business efficiency goals. With so many critical business metrics tied to your call center, it’s easy to see why selecting the right technology and process is so important.

Why a PBX is Not a Replacement for Call Center Software

Talkdesk

Your call center is an integral piece in your company’s customer satisfaction, sales volume and business efficiency goals. With so many critical business metrics tied to your call center, it’s easy to see why selecting the right technology and process is so important.