Myra Golden Media
JULY 12, 2019
This means you must take care to be fair and to be perceived as fair, particularly when it comes to performance feedback. I remember managing a contact center and having an employee say to me , “Tammy does the exact same thing, yet the supervisor doesn’t take off points for her.
NobelBiz
FEBRUARY 15, 2023
Calibration sessions serve this purpose for call centers. This article decodes the function and best practices for call calibration. Key Points: Call Center Calibration measures how well the call center works as a whole. You must assist the call center in ensuring the accuracy of its quality measurement procedures.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Toister Performance Solutions
MAY 9, 2024
The feedback session was going poorly. Hiring, training, and giving feedback would all be easier if you could accurately measure customer service skills like rapport, listening, or empathy. Here's a sample rubric for the friendly skill: Step 5: Calibrate There's still going to be some level of subjectivity with these skills.
Playvox
FEBRUARY 20, 2024
However, managing remote teams effectively comes with its own set of challenges. While there are many benefits of remote teams, managing remote teams effectively comes with its own set of challenges. And, it’s forced companies to get creative in their management practices to figure out how to best manage remote teams.
AWS Machine Learning
APRIL 27, 2023
In this post, we show how to incorporate human feedback on the incorrect reasoning chains for multi-hop reasoning to improve performance on these tasks. Those confident but nonsensical explanations are even more prevalent when LLMs are trained using Reinforcement Learning from Human Feedback (RLHF), where reward hacking may occur.
Myra Golden Media
JULY 16, 2019
Employees expect and deserve feedback and guidance on their performance. Skipping Calibration. Calibration keeps everyone who monitors and coaches consistent and fair. This consistency gives the quality management team credibility, and it saves everybody lots of middle of the forehead aches.
NICE inContact
DECEMBER 21, 2015
In order to have a successful and credible Quality Management program, calibrations should be included as a key driver. Calibrations ensure fairness for your internal staff, from a strategy perspective, and help deliver a consistent customer experience. Choose your calibration type. Include your management.
Expert insights. Personalized for you.
238 
Let's personalize your content