Select VoiceCom Blog

NOVEMBER 20, 2022

An IT help desk is an individual or group, in-house or outsourced, with a comprehensive network of tools and features dedicated to optimising employees’ tasks and providing excellent customer service. This organisational function serves online or in-person support requests, bridging tech gaps between employees and customers.

outsourcing 52

outsourcing Technical Support Metrics Best practices 52

Call Experts

MAY 20, 2022

After hours calls generate a significant amount of revenue for a business. However, many of these calls require immediate attention and assistance, and if a customer can’t reach a live person, they’re going to call the competition. . They can also provide technical support to companies and organizations.

Contact Center 98

Contact Center Answering services Call Center outsourcing 98

Global Response

DECEMBER 21, 2023

Today, customer service outsourcing includes functions like: multi-channel and omnichannel support email and SMS customer support clienteling and luxury customer service help desk and Tier II technical support customer loyalty and retention multilingual customer service 24/7 service and overflow support and more!

outsourcing 62

outsourcing Customer Service Metrics Best practices 62

OctopusTech

SEPTEMBER 9, 2023

Have you ever dialed a customer support number and found that the person at the other end lives halfway across the globe? This is where call center outsourcing plays a major role. Do you know that call center outsourcing services are one of the top choices of developing countries like Europe and America?

Best practices 62

Best practices outsourcing Call Center virtual call center 62

Call Center Pros

NOVEMBER 12, 2018

Clients are clearly in charge, and when companies take this into account and take measures to give personalized customer attention, the companies (and the customers of course) are the winners. We have entered an era where offering a personalized experience can have important income implications. Smile and make eye contact.

Customer Experience 69

Customer Experience Scripts Morale Personalization 69

Call Center Pros

NOVEMBER 19, 2018

First, handle the person, then the issue. Tell the customer that you own the problem and will apply your personal effort to achieve results. In this condition, customers are incapable to listen to reason. What does all this mean for dealing with angry customers? The priority should be to calm the customer down. Own the problem.

Business Process Outsourcing 73

Business Process Outsourcing Accountability Customer Service Personalization 73

Call Center Pros

DECEMBER 10, 2018

Some are developed over time, and others are already there as part of the person’s personality. One way to identify the areas where you might be able to gain the initiative is to make a list of all the things surrounding your business where your industry would say: “We don’t do that.”. These 6 top qualities are: Passion.

Sales 40

Sales Call Center call center solutions Personalization 40

Call Center Pros

NOVEMBER 5, 2018

Here are 11 tips to increase the sales during this Holiday Season: Prepare before each call: Before getting in touch with your client it is advisable to know something about this person. You should be interested in what your customers are looking for. Above all, answer the questions in a concrete and direct way.

Sales 68

Sales Scripts Education Business Process Outsourcing 68

Call Center Pros

DECEMBER 3, 2018

They want the person on the other end of the line (or screen, or app) to get to the root of the problem fast and provide a solution even faster. Do not give up, leave the situation or pass the problem to another person. If you assume the responsibility of the client’s problem, they will appreciate it.

Sales 40

Sales Customer Service Business Process Outsourcing Technical Support 40

Call Center Pros

NOVEMBER 26, 2018

Make sure your company is accessible enough for customers to communicate with you, whether in person, by phone, social media or by email, and that a person assigned to customer service is on a continuous basis. If it’s 24/7, the better. Remember to maintain a positive and optimistic attitude towards your customers.

Advertising 40

Advertising Best practices Feedback Customer retention 40

Vistio

MARCH 15, 2022

Leveraging over 20 years of business process outsourcing and experience, Terry is one of the subject matter experts on technology, remote working, customer experience (CX), and GigCX. ” But it’s another thing to have that person actually make an impact. And so I’m glad you brought that up.

Gamification 52

Gamification outsourcing Contact Center Technology 52

Global Response

JANUARY 9, 2023

In many cases, though, the types of service or support needed are similar: asking questions about a specific product, needing technical support, providing payment or billing support, or giving general information. B2B customer service needs to be personal, direct, efficient and collaborative.

B2B 62

B2B B2C Customer Service Self service 62