GetFeedback

AUGUST 16, 2018

Customer service has long been an area of focus for marketers and support specialists. Businesses understand that great customer service isn’t optional–it can make or break a brand’s reputation. Here’s a look at the top 11 customer service metrics you should start measuring today. Customer Happiness Metrics.

Metrics 79

Metrics Customer Service Surveys Self service 79

Totango

SEPTEMBER 20, 2022

Monitoring customer satisfaction metrics and intervening when low satisfaction levels are detected. Offering customized upsells geared toward customer needs and product usage patterns. Higher retention creates more opportunities for upsells and referrals, increasing revenue. What Is Sales Enablement?

B2B 83

B2B SaaS Education Brand ambassadors 83

Global Response

FEBRUARY 28, 2024

Businesses can scale up their customer service capacity during seasonal peaks or marketing campaigns. Increased sales opportunities Call center agents are trained to capitalize on upselling and cross-selling opportunities. And during slower periods, they can scale down to save money and increase efficiency.

Call Center 62

Call Center Customer Experience outsourcing Brand ambassadors 62

TMP Direct

OCTOBER 14, 2021

Any company’s employees can — and should — be its best advocates and brand ambassadors. That’s just one metric, but it tells you a lot and can be used as a marker to measure improvement. As any marketer knows, word-of-mouth advertising is invaluable. Unhappy employees lead to unhappy customers.

Brand ambassadors 52

Brand ambassadors Upselling Advertising Surveys 52

Totango

JUNE 23, 2020

The COVID-19 pandemic has created uncertainty across the market and enterprises of all kinds are looking for a solid understanding of their customer base as they prepare for recovery. Brand ambassadors have used the Net Promoter Score (NPS) to get those answers for almost a decade. An NPS isn’t a one-time metric.

Best practices 62

Best practices Brand ambassadors Surveys Enterprise 62

Fonolo

JULY 5, 2023

A negative turn in customer opinion may not destroy your business, but it will almost certainly lead to lost revenue, market share, and reputation. How customers perceive your brand is essential to your success. Personal Experience Marketing and Advertising Word of Mouth and Social Cues 1. BrandPerception Click To Tweet 3.

Surveys 104

Surveys Brand ambassadors Sales Upselling 104

SmartKarrot

DECEMBER 19, 2022

Accountable for 100% customer retention; influence internal organization to deliver on contract metrics and exceed performance expectations. Become the expert on your client’s business objectives, marketing goals, pain points, and overall organizational structure to ensure the platform brings value to the client in the right ways.

Brand ambassadors 19

Brand ambassadors Upselling Education Accountability 19