JivoChat

APRIL 8, 2021

Customer engagement tools are software solutions that facilitate ongoing two-way interactions between companies and customers, which enable companies to gather feedback and insights from the target market and allow customers a means of communicating their needs and interests. In turn, that will encourage them to stick with your brand.

Sales 52

Sales Chatbots Brand ambassadors Surveys 52

JivoChat

JULY 20, 2021

With a smooth and fully-supported onboarding process, you can build customer confidence, gather (and respond to) customers’ feedback, and meet their needs quickly. Close the Loop on Customer Feedback. You can collect customer feedback with a survey or by conducting user testing and focus groups with your customers.

Customer retention 52

Customer retention Gamification Education Self service 52

ChurnZero

FEBRUARY 29, 2024

The working relationship between customer success and support teams can make, break, or even supercharge your customer experience, as Jaclyn Mullen of TheLoops showed attendees of ChurnZero’s most recent webinar. Watch Jaclyn’s webinar on demand here, and dig into attendees’ questions below.

Brand ambassadors 52

Brand ambassadors Upselling Metrics Engineering 52

SmartKarrot

JANUARY 28, 2022

This will help get better feedback , understand the process differently, and result in a good product with a smoother workflow. New tools for customers can be created Special workshops and webinars for customers Guides for customers to solve their pressing problems Leveraging community of experts to help customers better.

Management 10

Management Brand ambassadors SaaS Engineering 10

Totango

MARCH 2, 2021

But from the SaaS customer’s perspective, pre-sales and post-sales experience are all part of the same experience of your brand, and both figure into the customer’s decision whether or not to renew their subscription of your product. Product webinars. Email campaigns that are activated during the set-up stage of a free trial.

Upselling 63

Upselling SaaS Brand ambassadors Sales 63

JustCall

APRIL 22, 2022

If you don’t want customers to go to your competitors, you need to gather feedback throughout the customer journey. This could mean launching new features to accommodate customers’ expectations or educating them through a knowledge pool of guides, whitepapers, blogs,and even on demand webinars. Loyalty is a brand”. Shep Hyken.

Customer Service 52

Customer Service Coaching Brand ambassadors Feedback 52

CSM Magazine

OCTOBER 16, 2020

Create a knowledge base (blog articles, webinars, white papers, infographics, etc.) Keep Clients in a Feedback Loop. Customer loyalty thrives on asking for and offering feedback. The more you manage customer engagement and feedback, the more you can improve your up sells and cross-sells. They are critical to your success.

Customer retention 52

Customer retention Brand ambassadors Finance Banking 52

Netomi

APRIL 7, 2022

Part of the HubSpot CRM platform, Service Hub includes conversational tools, help desk automation, customer feedback surveys, reporting, and more, to provide businesses with one unified view of each customer interaction. An all-in-one support platform, Help Scout is designed to help growing companies “turn customers into brand ambassadors.”

CRM 52

CRM Brand ambassadors Analytics Chatbots 52

SmartKarrot

MAY 19, 2022

Customer marketing connects with customers to engage regarding new product features, webinars, product usage help, and more. Your product is going to be your biggest brand ambassador. They need to know customer feedback to improve the product, usability, user experience, and value. Like what you are reading? Sales Team.

Customer centricity 10

Customer centricity Brand ambassadors B2B Customer advocacy 10

Fonolo

JUNE 20, 2018

In the midst of an increasingly digital space, where human interactions and considerations have the potential to get lost in the mix, it’s easy to forget that most of us are in the business of people; consumers are the heartbeat of our companies, and their feedback and acknowledgement of our good work can keep us chugging along.

Customer Experience 120

Customer Experience Brand ambassadors Education Feedback 120

Solvvy

SEPTEMBER 17, 2022

Podcast and webinar recordings. But it can also benefit your company by helping create brand ambassadors who are strong advocates of your products or services. Another way to determine what to include is to review customer feedback. This feedback can help you determine whether customers found the answers they needed.

Customer Service 62

Customer Service Self service Engineering Customer Support 62